No Experience Administrative Assistant
Resume:
Tricia Dougherty
Member Services Representative, Receptionist, DSP, medical assistant, Patient care tech, administrative assistant, support staff,call center, auxiliary staff, office support, entry level, no experience needed, no experience necessary, will train, dialysis tech, secretary, nursing assistant,clerical
*****************@*****.***
Cleveland, OH 44109
Willing to relocate to Charleston, WV 25331, New Orleans, LA, or Huntington, WV
Authorized to work in the US for any employer
Summary
#readytowork
Work experience
Member Services Representative
Young Men’s Christian Association - Cleveland, OH
September 2023 to Present
Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
Maintained accurate member records and updated information as needed
Assisted members with account management tasks such as opening new accounts, closing accounts, and updating personal information
Promoted various membership programs and services to enhance member engagement and satisfaction
Resolved escalated member complaints by actively listening, empathizing, and finding appropriate solutions
Collaborated with cross-functional teams to ensure seamless delivery of services to members
Managed high call volumes while maintaining quality standards for customer interactions
Developed strong product knowledge to effectively address member inquiries about products or services offered by the organization
Participated in training sessions to stay up-to-date on company policies, procedures, and industry regulations
Contributed ideas for improving customer experience based on feedback received from members
Proactively reached out to inactive or lapsed members through phone calls or emails to encourage re-engagement
Trained new team members on best practices for delivering excellent member service
Maintained confidentiality of sensitive member information according to established privacy guidelines
Investigated billing discrepancies reported by members and worked towards prompt resolution
Served as a liaison between different departments within the organization regarding member-related issues
Assisted in the coordination of member events or activities to foster a sense of community and engagement
Implemented strategies to improve member retention rates and reduce churn
Developed and maintained positive relationships with members, ensuring their loyalty and satisfaction
Utilized CRM software to track member interactions, update profiles, and document relevant information
Collaborated with finance department to process membership fees, payments, or refunds accurately
Provided guidance and support to members regarding online account access or self-service options
Maintained a high level of professionalism when dealing with difficult or irate members
Followed safety protocols concerning age requirements for access and use of facilities
Home Care Aide
Angellicare Homecare Services - Cleveland, OH
November 2020 to August 2021
Provide care in a home setting including house keeping, assisting in activities of daily living, cooking, grocery shopping and other errands, organized transportation
NURSING ASSISTANT II
Cleveland Clinic - Cleveland, OH
December 2013 to November 2014
Provide patient care in a hospital setting, ran errands, transported patients to various places within the hospital, discharged patients
CARE MANAGER
BRIGHTON GARDENS
2011 to 2012
Provide care for residents in an assisted living environment, Alzheimer/Dementia care, waitress, kept equipment clean, reported changes in residents to nurses, socialize with residents, planned group activities, maintained confidentiality, universal precautions, housekeeping
HEALTH SERVICE SPECIALIST
LAKEMARY CENTER
2008 to 2009
Drove clients to and from medical And dental appointments, scheduled and triage appointments, passed medications, took vitals, liaison between doctors, our nurses and legal guardians, filing, data entry, multiline phones, copying
Education
Certificates in Customer service
El Barrio Workforce Development Center - Cleveland, OH
June 2017 to June 2018
Certification in Nursing Assistant
Phoenix Healthcare Institute
2013
Associate in Medical Assistant
BROWN MACKIE COLLEGE - Lenexa, KS
May 2005 to May 2007
Skills
Dementia Care
Customer Service - 10+ years
Call Center - 2 years
Decision making - 2 years
HEALTHCARE - 10+ years
Medical Records
Call Center - 1 year
Medical Billing
Medical Office Experience - 2 years
Administrative assistance - 6 years
MICROSOFT OFFICE - 6 years
Medication Administration - 1 year
Medical information - 6 years
Administrative assistance - 4 years
Clerical Experience - 10+ years
Service-Oriented - 10+ years
Basic math
HIPAA - 10+ years
Communication skills - 10+ years
Specimen collection / processing
Phone Etiquette - 10+ years
Microsoft Word
Front Desk - 4 years
Schedule Appointments - 3 years
Medical Receptionist - 2 years
CNA - 9 years
PC Proficiency - 10+ years
Computer Skills - 10+ years
English
Microsoft Office - 2 years
Scheduling - 2 years
Computer Literacy - 10+ years
Administrative Support - 2 years
FILING - 10+ years
Epic - 4 years
Administrative Experience - 6 years
Pediatrics Experience - 4 years
Caregiving
Laboratory techniques
Anatomy And Physiology - 4 years
Multi-line Phone Systems - 10+ years
Cleaning Experience - 10+ years
CSR - 10+ years
Medical information - 10+ years
Time Management - 10+ years
Cultural awareness - 10+ years
High school graduate - 4 years
Urinalysis - 1 year
Analysis Skills - 5 years
Triage - 10+ years
Coordinator - 2 years
Microsoft Outlook
Medical Scheduling - 2 years
Vital Signs
Communications - 2 years
Medical technician - 2 years
Retail - 4 years
Hospitality Experience - 10+ years
Charting - 10+ years
Cna Certified - 8 years
Medical Terminology - 10+ years
Administrative Assistant - 6 years
Transcription - 5 years
Adaptability - 10+ years
EMR Systems - 8 years
Behavioral Health - 4 years
Receptionist - 5 years
Administrative assistance
Data Entry - 2 years
Laundry
Mental Health - 3 years
Credit Union
Childcare - 2 years
Home Care - 10+ years
Administrative Assistant - 4 years
Office Experience - 10+ years
Administrative Support - 5 years
Medication Administration - 2 years
Administrative Skills - 5 years
Patient Care - 10+ years
Administrative Support - 6 years
DATABASE - 8 years
Do you want to add any of these skills?
Do you want to add any of these skills?
Certifications & licenses
First Aid Certification removed
CPR Certification removed
CNA removed
Additional information
Skills & Abilities
HEALTHCARE
• Educated in the taking of vital signs and administer vaccines
• Knowledge of triage procedures to properly assist patients
• Familiarity with different facility safety rules and precautions
• Consistently maintain confidentiality of patients
ADMINISTRATIVE
• Possess Microsoft Office skills putting
• Accustomed to using database management systems to enter client information, as well as filing
• Excellent at multi-tasking, able to transfer calls and answer several inquiries
• Strong attention to detail
CUSTOMER SERVICE
• Possess the ability to be patient, polite and work well with others
• Know policy and procedure for the facility
• Above average active listening skills
• Go above and beyond to be a team player
TIME MANAGEMENT
• Use organization tools and structure to achieve punctuality and dependability
• Efficiently prioritize and delegate tasks when necessary
Contact this candidate