Customer Service Representative/ caregiver/ transport / IT Tech
Resume:
Joelle Manga
Ridgecrest, CA *****
************@*****.***
Professional Summary
Efficient and dedicated customer service representative with 5+ years of experience in managing inbound calls and assisting clients in the automotive industry. Proven ability to handle sensitive information in compliance with HIPAA guidelines while maintaining high-quality service standards. Strong communication and problem-solving skills, complemented by a background in military service and caregiving, ensuring compassionate and effective client interactions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CDL Class A Driver
RoTrans-Mount Prospect, IL
February 2022 to May 2025
OTR/ no touch freight / live load-unload
CDL Class A Driver
Swift Transportation-Phoenix, AZ
September 2021 to February 2022
OTR
CDL Class A Driver
C.R. England-Salt Lake City, UT
July 2021 to September 2021
Dedicated
Customer Service Representative
CRBAUTO-Henderson, NV
June 2016 to August 2021
Hours per week: 40
Handle inbound customer service calls in a professional manner. Learn CS processes and procedures, assist CRB Auto customers with all request and questions. Process customer payments. Answer website questions. Accurately update account information. Review, monitor, and follow-up on any assigned accounts as appropriate. Follow and maintain policies and procedures in all aspects of the position. Focus on quality phone calls. Strive to obtain performance objectives. Assist with Collections, Title, Repossessions and Insurance departments as necessary Perform other assignments and duties as directed by supervision. Help customer
efficiently and in a friendly manner.
Military Police
U.S. Army Reserves-Bakersfield, CA
November 2014 to November 2020
Hours per week: Reserves (IRR)
ARMY BASIC TRAINING
WEAPONS/DEVICES: Well trained and qualified on the following weapons and devices: M16A2 and M4 assault rifles, radios, night vision equipment
Caregiver/Provider
UCP of Los Angeles, Ventura and Santa Barbara Counties-Chatsworth, CA April 2013 to November 2014
Responsibilities
Provided non-medical in home/facility care and assistance for seniors and disabled adults. Closely worked with and monitored patients suffering from Alzheimer's disease. Provided cooking, cleaning, and companionship.
Demonstrated unwavering patience and understanding; diffused extremely anxious and traumatic situations for confused patients.
Assisted and monitored behaviors and logged them into Clients profile log in database. Provided tutoring and assistance in therapeutic activities (swimming, computer lab, range of motion, activities, gardening, reading, writing:
Follow HIPAA guideline
CPR card
Accomplishments
Successful in assisting clients in meeting their daily goals (Use it or Loose it) Skills Used
Patience
Compassion
Communication
Integrity
Passing on knowledge to other Staff in recognizing certain clients behavioral changes Information Technology Specialist
U.S. Air Force-Las Vegas, NV
July 2004 to November 2008
Hours per week: 40+
PERFORMED DUTIES AS INFORMATION MANAGER: Managed a variety of communications and information management (IM) tasks and activities including staff support, publishing, records, administrative communications, and workgroup management (information systems and technology support). Installed patches, data backups, managed hardware, and monitored software and system performance. Implemented procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communications. Established and maintained records. Created manual and automated file plans. Applied file cutoff procedures and disposes of and retrieve records. Operated and managed automated records information management system. Operated and managed a records staging area for inactive records storage. Complied with Privacy Act (PA) and Freedom of Information Act (FOIA) procedure and provide assistance to ensure others comply. Provide PA, FOIA, and records management training. Performed configuration, management, and initial diagnostics of information systems.
LANGUAGE
French/Spanish
Education
High school or equivalent
Reseda High School-Los Angeles, CA
2010 to 2013
Skills
• English
• French
• HIPAA
• Data Entry
• Analysis Skills (7 years)
• Microsoft Office (7 years)
• Customer Service
• Swimming
• Senior Care
• Delivery Driver Experience
• Tractor-trailer
• Office Experience
• Alzheimer's Care
• Driving
• Desktop Support (4 years)
• Troubleshooting (4 years)
• Caregiving
• Microsoft Excel
• Cashier
• Dementia Care
• UNIX
• Flatbed
• Records Management
• Typing
• Type70WPM (7 years)
• IT Experience
Military Service
Branch: United States Army
Rank: E4
Certifications and Licenses
Driver's License
CDL
Air Brake Endorsement
driver's license
Secret Clearance
CDL A
CDL A
August 2021 to August 2029
State Tested Nursing Assistant
Additional Information
Microsoft
Excel
Computer skills
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