High School Technical Support

Bianca Toro

MANAGER

Dothan, AL, ***** 334-***-**** ************@*****.***

Objective

Highly motivated and results-oriented professional seeking a position with your company. Offering exceptional leadership, organizational, and communication skills to drive operational excellence and deliver outstanding performance within the company.

Summary of Qualifications

-Extensive experience in managing and supervising teams in fast-paced retail environment

-Ability to multi-task and manage conflict.

-Ability to work with complex issues.

-Very good written and verbal communication skills.

-Ability to maintain confidential and sensitive material.

-Exceptional problem-solving and decision-making skills to resolve complex issues and drive operational efficiencies

-Capacity to work under pressure as well as create productive working relationships with all levels of company

Education

Dale County High School

1999-2003

High School Diploma

Experience

AREA MANAGER - WIS DISTRICT 175 [DOTHAN, AL and TALLAHASSEE, FL]

2023 - PRESENT

•Oversaw the performance of about 50 employees, ensuring consistent achievement of sales and profitability targets

•Developed and implemented strategies to drive revenue growth, improve customer satisfaction, and enhance operational efficiency

•Conducted regular store visits and provided coaching and guidance to Inventory Managers, resulting in increased productivity and performance

•Maintained compliance with company policies, procedures, and ethical standards

•Partnered with District Manager for schedules, including but not limited to weekly Teams calls.

•Responsible for the proper planning of transportation and route of team members traveling to audit locations.

•Remained on call to answer questions from team members, other managers, and clients.

•Reviewed all incoming emails and documents pertaining to company processes.

• Provided technical support to all employees, from new hires to other management.

•Built positive relationships with customers.

•Managed large number of calls while maintaining accuracy integrity.

INVENTORY MANAGER – WIS/RGIS [DOTHAN, AL]

2004 – 2023

•Managed day-to-day operations of conducting inventories, consistently achieving sales quotas and profit margins

•Conducted regular inventory checks and managed supply levels to prevent shortages and minimize losses

•Recruited, trained, and supervised a team of 10+ employees

•Built strong relationships with customers, providing exceptional service and resolving any issues or complaints promptly

•Provide technical support to other leaders.

Skills & abilities

•Leadership and team management

•Customer Service Excellence

•Operational Efficiency

•Problem-solving and Decision-making

•Financial Management

•Strategic Planning

•Communication and Interpersonal Skills

•Maintain professionalism when dealing with challenges.

References

AVAILABLE UPON REQUEST

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