Service Representative Customer

Jana Haridi

478-***-**** **********@*****.*** Wylie, TX75098

SUMMARY

Dedicated and adaptable customer service representative with a proven record of accomplishment in delivering exceptional service, resolving customer concerns, and enhancing satisfaction in fast paced environments. Experienced in both call center operations in hospitality, with a strong foundation in communication, multitasking, and team collaboration. Demonstrated ability to thrive under pressure, prioritize tasks efficiently, and contribute to business growth through attentive support and relationship building

Skills

Microsoft

Event support & hospitality

Cash handling & POS Systems

Shift management & Team Coordination

Call center procedures

EXPERIENCE

Customer Service Representative, Dana Furniture Industries, September 2021-July 2024

Garland, TX

Delivered accurate product and service information to the customers via phone and email.

Maintain professionalism in high stress, interactions, helping to diffuse customer concerns .

Supported the sales team and performed administrative tasks, including database updates and report generation

Server, Erickson Senior Living, January 2021-August 2022

Dallas, TX

Delivered exceptional table service while maintaining cleanliness and a welcoming environment.

Managed high volume dining periods with efficiency and professionalism

Maintained service stations and assisted with guest needs to ensure positive experiences

Event Staff Associate

A+ Staffing - Various Locations

2023- Present

Served in diverse roles, including registration assistant, brand ambassador and server.

Supported large scale events such as sport games, trade shows, and private functions

handled event logistics, set up / breakdown, and guest service with professionalism and adaptability

EDUCATION AND TRAINING

Associate of Science (In Progress)

Dallas College, Dallas, TX — Expected July 2025

CERTIFICATION

TABC Certification (Texas Alcoholic Beverage Commission) Iss. [5/2023]

Texas Food Handler Certification Iss. [9/2024

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