Software Development Systems Analyst

Hester (Estie) Saunders

*** ******* **** **, *********, NV 89002 904-***-**** *******@*****.***

OVERVIEW

Results-driven IT professional offering over 20 years of experience in all phases of the Software Development Life Cycle, including requirements gathering/analysis, development/programming, implementation, testing, defect tracking and reporting.

SKILLS

Business

Requirements gathering and documentation

Business Process/Workflow Analysis

Data Mapping

Data Modeling

Software Development Life Cycle

Use case documentation

Test case creation/execution/documentation

Root cause analysis

Technical

SQL Server (Including SQL Server Reporting Services)

HTML, XML

.NET

C#

JavaScript

ReactJS

Python

TFS

GitHub

SharePoint

ServiceNow

Visual Studio

Splunk

Agile Software Development (SAFe certified)

IBM Jazz

MS Office Tools (Word, Excel, Outlook)

Other

Problem solving/analytical

Conflict Resolution

Time Management

Critical Thinking

Communication

Building Relationships

Multi-tasking

Adaptability

PROFESSIONAL EXPERIENCE

Tidgewell Results eXperience February 2025 - present

Independent Consultant

MISMO Reference Model mapping to business documents

TheoremOne January 2022 – January 2025

Technical Business Systems Analyst

●Analyzing and documenting existing software functionality by

odissecting, testing and documenting existing API methods and

oidentifying and documenting implemented business rules

●Partner with stakeholders to define current needs and enhancement opportunities

●Serve as liaison between internal and external development teams

●Partner with accounting teams to assist with company’s migrating of entities from QuickBooks to NetSuite:

oConduct process mapping for current (as-is) and future (to-be) states, perform gap analysis, and configure the new system to meet organizational needs

oDevelop and execute user test scripts, troubleshooting and resolving any configuration issues to ensure a seamless transition and effective system utilization

Aetna (CVS Health) July 2020 – December 2021

Technical Business Systems Analyst

●Create requirements document, mapping source data to applicable target elements adhering to standards set in FHIR Implementation Guides for health API’s.

●Serve as liaison between development team and program team for interpreting requirements.

●Document, schedule and track features for development as identified by business partners.

●Act as back up scrum master for team – running scrums, creating/updating user stories, and general managing of issues identified within team.

Black Knight Inc., Jacksonville, FL April 2013 – June2020

Technology Analyst/Applications Programmer

●Analyze business requirements and create detailed functional specification documents to aid development process

●Create wireframes and process flows to accompany formal requirement documents

●Research and map data for data migration from external data sources to internal system(s)

●Develop and execute SQL scripts for data conversion prior to client implementation

●Create and maintain custom reports using SQL Server Reporting Services

●Develop and support web applications (.NET, C#, Python) as part of an agile team, using Visual Studio

●Research and manage production support issues for web applications as well as issues related to integrated internal systems using SQL, Splunk for troubleshooting.

●Conduct root cause analysis for client-reported production application issues; identify, present and implement solutions

Allstate Benefits April 2010 - March 2013

Quality Analyst/Business Analyst/Project Manager

●Serve as liaison between product owner and development team in process of evaluating business needs in order to create detailed business requirement documents

●Facilitate meetings between business partners, stakeholders and project development team to define client requirements and project objectives

●Analyze report data, identifying and documenting patterns, gaps and possible areas of enhancements

●Gather and standardize project data for business stakeholders, ensuring data is reusable and accessible for decision-making processes.

●Collaborate with stakeholders to gather requirements, translating them effectively to technical teams, facilitating clear communication and successful project outcomes.

●Develop and data-driven dashboards to present data insights and reports for executive management

●Partner with development department to clearly communicate and define business needs in terms of technical feasibility

●Assist in after implementation production support to identify and analyze ongoing project needs

●Create screen mockups and process flows to accompany formal requirement documents

●Assist in data analysis of existing projects to identify and research potential system update needs, as well as assisting in communicating clear expectations of data input

●Manage requirement and test documentation using PVCS Tracker

●Manage scheduled releases which includes resource, budget and time management

●Create and manage weekly status reports on production data for communication to upper management

eCommLink, Inc., Las Vegas, NV May 2007 - April 2010

Software Quality Engineer

●Analyze business, functional and technical requirement documents and develop detailed test scripts, prepare test data

●Perform and document functional software testing (manual) of stored value card processing application (developed on a MS .NET Framework and PHP), web services and IVR

●Perform and document smoke and regression testing of several web applications (financial)

●Define and document detailed test cases for functional and user acceptance testing

●Research, evaluate and analyze problems and reported program issues

●Validate and analyze data as well as existing stored procedures, using SQL Server

●Analyze and identify root causes of defects

●Create SQL queries to extract, validate and verify data to assist in finding root causes of defects

●Work with development teams investigating and correcting software bugs and deficiencies based on testing results

●Test ACH transaction processing

●Test Credit Card transaction processing using Lexcel Test System (credit card transaction simulator)

●Test of web services and back end jobs used by web applications

●Bug tracking and reporting using Issueview

Warranty Corporation of America, Norcross, GA June 2003 - June 2006

Senior Software Quality Assurance Analyst

●Perform functional, regression, smoke and exploratory software testing of web-based extended warranty applications, including online file claiming.

●Analyze and validate data using SQL Server

●Provide end-user support and training

●Involve in all aspects of software development cycle

●Bug tracking and reporting using Borland StarTeam

Warranty Corporation of America, Norcross, GA July 2000 - June 2003

Web Developer

●Design, develop, implement and maintain several web-based applications for sales and registration of warranties and products as well as online filing of claims, using JSP, ASP, JavaScript, HTML and SQL Server

●Research and evaluate user specifications for new functionality

●User Training - web applications

●Research, analyze and document reported application issues

QData Consulting, Miami-Dade Community College, Miami, FL November 1998 - July 2000

Junior Software Developer

●Worked as a junior developer on a team developing a web application for student registrations for Miami-Dade Community College, using JAVA, HTML and Java Applets.

IST Energy Pretoria, Gauteng, South Africa November 1997 - February 1998

Junior Software Developer

●Create functional test documents of GIS application

●Execute functional testing of software, document and report results

●Customize existing applications according to specific user requirements

EDUCATION

●Technikon Pretoria, Pretoria, Gauteng, South Africa (Now Tshwane University of Technology) 1991-1995

National Diploma in Information Technology

●Technikon Pretoria, Pretoria, Gauteng, South Africa (Now Tshwane University of Technology) 1985-1998 National Diploma in Purchasing Management

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