Customer Service Community Outreach
Resume:
TAYLOR S. FROST
************@*****.*** ©
**-** ***" Street Queens Village NY, 11427 @)
SUMMARY
Assistant Teen Director with a proven track record of creating a supportive and inclusive environment for youth.
Skilled in developing and leading structured activities and workshops that boost engagement and participation.
Recognized for strong leadership, effective communication, and community outreach efforts that enhance
program visibility. Passionate about youth development, conflict resolution, and building meaningful
partnerships to extend program impact. Known for a positive attitude, adaptability to diverse environments and
individuals, and a strong commitment to teamwork and organizational guidelines.
EDUCATION
Delaware State University
Bachelor's Degree in Liberal Studies
concentration in Biology
2019 - 2023
Final GPA 3.2
Christ The King High School
2015- 2019
Final GPA 3.0
SKILLS
Excellent customer service and interpersonal
skills
Being a role model
Respecting confidentiality and boundaries
Handling challenges with maturity
Ability to multitask in fast-paced
environments
Team collaboration and support
Conflict resolution and professionalism under
pressure
Time management and organizational skills
Positive attitude and strong work ethic
CERTIFICATIONS
Personal Care Aide
Patient Care Technician
EKG & Phlebotomy
CPR Certified
AED & Basic Life Training
PROFESSIONAL EXPERIENCE
Assistant Teen Director
The Variety Boys and Girls Club of Queens Sep 2023 - Present
« Fostered a positive environment for teens, encouraging engagement and
participation in various programs, resulting in increased youth attendance.
« Implemented structured activities and workshops, enhancing skill development
and yielding noticeable improvements in participant confidence.
« Coordinated with staff to design community outreach initiatives, strengthening
partnerships and expanding program visibility within the local area.
« Cultivated a welcoming atmosphere for teens, promoting collaboration and
trust, leading to a marked increase in program participation.
Personal Care Aide
Better Home Health Care Agency Nov 2023- April 2025
e Assist clients with daily activities, enhancing their quality of life through
personalized care.
« Implement care plans, leading to improved client satisfaction and health
outcomes.
¢ Monitor client health and report changes, contributing to proactive health
management.
¢ Monitored clients’ health status and reported changes promptly, enabling
timely interventions and contributing to positive health outcomes.
Waitress
Aloha Krab Jan 2022 - Sep 2023
¢ Provided exceptional customer service, enhancing guest satisfaction and
leading to a noticeable increase in repeat customers.
¢ Worked closely with kitchen staff to ensure timely order delivery, improving
overall service efficiency and minimizing wait times.
e Recommended menu items based on customer preferences, resulting in
higher sales and improved dining experiences.
¢ Trained new team members in service protocols, fostering a collaborative
environment and ensuring consistent service quality.
e Maintained accurate records of orders and payments, contributing to
financial accuracy and streamlined end-of-shift reconciliations.
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