Customer Service Team Leader

Kelli Knight

Charlotte, NC ***** 704-***-**** **********@*****.***

EDUCATION

North Carolina Central University Candidate for B.S. in Psychology SKILLS & ABILITIES

• Detail Oriented

• Organized

• Customer Service oriented

• Time management

• Money management

• Works well with a team and individually

• Experienced Team Leader

• Communicates well with others

• Problem solver

• Ability to de-escalate situations

• Results driven

• Analysis skills

• Proficient in Microsoft Office Suite

EXPERIENCE

Charlotte Douglass Airport Prospect Dispatcher 2022 -Present

• Effectively communicate with field employees,customers, and other dispatchers.

• Ensure senior citzens and adolecents reach their appropriate flights on time.

• Assist customers via phone and in person with locating their flights.

• Assist custommers with the arrival and departure information for flights of family members/friends; help with locating the customer's loved one within the airport.

• Coordinate workforce and workflow accordingly and effectively within computer system and by communicating with staff.

Brinks Lead Vault Processor 2014 - 2022

• Processed routine transactions by verifying and balancing inbound and outbound liability including checks, accepting deposits, money transfers, ordering money while ensuring low operational delinquencies.

• Generated and maintained daily records and transactional functions accurately.

• Met deadlines and ensured teams knowledge of reporting schedules, modifications and achieved monthly goals.

Tuesday Morning Sales Associate 2013-2014

• Interacted with 100+ customers daily ensuring high levels of customer service and satisfaction through product knowledge and features.

• Maintained stock in a presentable fashion according to company policy.

• Processed sales of various products.

RGIS Inventory Inventory Management Specialist 2011-2013

• Calculated store inventory and maintained corporate records for various companies.

• Compiled information for projected sales.

• Remodeled displays for new products.

• Worked with team members to ensure inventory displays were completed in a professional and timely manner.

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