Success Manager Development

GLENN T. KNIGHT

678-***-**** ***********@*****.***

SUMMARY

Proven professional with experience in C level management Solution sales, Channel Management and Customer Management. Proven ability to shape customer’s vision of the future while improving operations, influencing business growth, and maximizing profit through the implementation of technology. Internally powered by an entrepreneurial spirit with a transformational leadership approach backed by multiple functional roles, experiences, and education.

SKILLS

Account Management

Contract Negotiations/Execution

Mobility Management

Project Management

Consultative Sales

Customer Management

Account Management

Telecom Expense Management

Channel Distribution

Channel Development

Client Retention

New Product/Services Introduction

Channel/Business Development Manager, IT Global Network (2023 – Present)

Atlanta, GA

Established a Channel program for equipment sales

Worked with TSB’s sub agents and partners

Recruited and trained partners on the Distribution model

Worked with multiple OEM’s for strategy and pricing parameters

Established a preferred vendor contract with the State of Georgia

Working with Mix Telematics and Fleet Software

Partner Development Manager, Nextiva (2021-2023)

Atlanta, GA

Exceeded the growth component of the MBO each quarter in the role

Achieved 100 percent of recruitment and new partner quote goals each quarter

Worked with TSB’s sub agents and direct partners

Partner and Customer Onboarding

Successfully engaged with the premier partner base to development go to market strategies

Channel Sales Manager/Channel Success Manager, IntelePeer (2020-2021)

Atlanta, GA

Managed multiple TSB’s and Sub agents for the East Coast

Leveraged existing and new partner relationships to exceed quota

Exceeded targets for CPaaS and Managed services

On Boarded New Partners and Customers

Prepared Pricing, Proposals, Presentations, and contracts

Channel Success Manager, Vonage (2016-2020)

Atlanta, GA

On Boarding of new Sub Agents for the Vonage Partner Program

Managed multiple Master and Sub agents for the East Coast

Presented Presentations and Pricing for Sub Agents

Pre and Post Channel Management for Partners

Forecasted a 30 60 90 funnel for new partners and Customers

Client Success Manager, Workflows (2015-2016)

Winder, GA

Contracted to handle Account Management and Project Management

Managed Accounts for Security, Voice, and Mobile products

Presented Presentations for Agents and Customers

Managed Large accounts for Workflows

Pre and Post Sales Management

Inside Sales Channel Manager, XO Communications (2013-2015)

Smyrna, GA

Targeted customers for Ethernet, MPLS, VOIP, Cloud Solutions and Mobility

Worked as an indirect channel manager to establish new business as well as grow existing accounts

Prepared Pricing, Proposals, Presentations and contracts

Supported southeast region and managed 20 to 30 agents.

Managed accounts for some of the largest master agents and Fortune 1000 accounts

Senior Customer Success Manager, LEVEL3 (2010-2013)

Atlanta, GA

Managed and processed orders for Voice, Data and SIP Trunks, Managed the fiber build process for customers

Managed the internal teams responsible for scheduling, planning, installation, testing

and activation.

Project Manager of Client order implementation to Post Sales

Team Leader

Owned the Client Relationship and Upsold Clients

Channel Account Manager, Workflows.org (2007-2010)

Duluth, GA

Targeted medium to large business for selling network, equipment, mobile solutions, and software for multiple Telecom companies, as well as the TEM process.

Worked as a direct and indirect sales manager to establish new business as well as growing revenue for existing accounts and retention of existing accounts.

Managed a team of 6 people

Negotiated customer and vendor contracts Planned and executed presales and post sales for client account

Communication Consultant/Account Manager, TrueTel Communications (2005-2007)

Woodstock, GA

Developed strategic marketing plan that established new business relations and existing clients

Used the TEM process to understand clients existing services

Configured solutions for customers based on infrastructure.

Managed multiple agents including Verizon Business, Qwest, Covad, BellSouth, FDN, US LEC, Time Warner Telecom.

Handled customer and vendor/carrier contracts

Senior Account Executive, Qwest Communications (2004-2005)

Alpharetta, GA

Established new business through networking with value added resellers and indirect

sales channels to obtain over 100% quota attainment

Sold the first Hosted VOIP solution within the Atlanta branch

Generated sales forecasts and funnel management to improve productivity of

sales initiatives.

Developed creative solutions based on customer challenges.

Pricing, Proposal, and contract negotiations

Technical Implementation Consultant/Account Manager, MCI/Worldcom (1998-2004)

Atlanta, GA

Oversaw implementation process for Commercial Accounts in the Fortune 1000 arena

Conducted pre and post sales presentations to provide technical solutions.

Managed support of Commercial Accounts more than $25M annual revenue and grew accounts.

Project managed more than 200 customer orders each month.

Grew and saved 2 major Credit Card companies more than 200K in revenue per month

President’s Club award for 1999 and 2001

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science Degree in Network Management from DeVry Institute, 1999

GPA 3.6/4.0),Graduated Magna Cum Laude

CCNA Cisco classes, Gwinnett Technical College

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