Customer Service Kitchen Staff

Talia Lloyd

************@*****.*** 646-***-**** New York, NY

SUMMARY Customer-focused and highly adaptable service professional with a strong background in hospitality and retail. Experienced in delivering exceptional guest experiences in both restaurant and customer service environments, with a proven ability to thrive in high-pressure, fast-paced settings. Adept at multitasking, resolving customer concerns with empathy and efficiency, and creating a welcoming atmosphere that encourages repeat business. Brings a team-oriented mindset, a polished presence, and a genuine passion for people and service. WORK EXPERIENCE Twin Peaks Orlando, FL

Server Nov 2022 - Mar 2025

• Delivered fast, friendly, and accurate service to guests in a high-volume sports bar and restaurant setting

• Memorized extensive menu items, daily specials, and drink offerings to provide personalized recommendations and upsell effectively

• Maintained a clean and organized section while managing multiple tables during peak hours

• Collaborated with bartenders and kitchen staff to ensure timely delivery of food and beverages

• Built rapport with regular guests and created a welcoming environment that aligned with the Twin Peaks brand image

• Handled all transactions accurately using POS systems, including split checks and large party orders

• Followed alcohol service guidelines and company standards to promote safe and responsible drinking

• Assisted teammates during busy shifts by running food, restocking, and helping train new staff

Twin Peaks Orlando, FL

Bar Hostess April 2022 - Nov 2021

• Greeted guests warmly at the front of house and directed them to bar or dining seating based on preference and availability

• Managed waitlists and seating rotations during high-volume shifts using digital and manual systems

• Communicated effectively with bartenders, servers, and kitchen staff to coordinate guest flow and optimize service efficiency

• Maintained a welcoming and energetic front-of-house atmosphere in line with the Twin Peaks brand

• Assisted with special promotions and events by managing guest lists and ensuring smooth check-ins

• Provided menu insights and answered initial guest questions while they waited or were seated at the bar

• Ensured cleanliness and organization of host stand and bar entry areas, restocking materials as needed

• Handled guest concerns with professionalism and directed them to appropriate staff when needed

Victoria's Secret New York, NY

Assitant Flagship Manager Sep 2015 - Feb 2020

• Managed the operations of the flagship store, overseeing a team of 40 employees and ensuring a high level of

• customer services.

• Implemented targeted sales strategies, leading to a increase in monthly sales and consistently exceeding revenue targets.

• Generated new business through effective use of competitive business knowledge, client prospecting, making

• compelling recommendations, & cultivating loyalty EDUCATION New York City College of Technology

BA, Marketing

Brooklyn, NY

Jun 2017

SKILLS Customer Service • Time Management • Point of Sale (POS) Systems • Food Safety Knowledge • Guest Retention & Relationship Building • Team Collaboration • Cocktail

& Alcohol Awareness

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