Customer Service Representative

SUMMARY STATEMENT

Customer focused, highly organized, administrative professional, who is able to bring people and tasks together to get things done. Effective in managing multiple priorities through the spirit of cooperation and support. Rises to the occasion and adapts to what is needed. Able to work independently and enjoys the challenges of problem solving.

Cosmetology Unit Secretary Medical Office Administration ISO Auditing Medical Billing Six Sigma

PROFESSIONAL EXPERIENCE

Corporate Cleaning Group Kernersville, NC December 2024 – Present

Custodian

Maintained cleanliness of office and manufacturing facilities for a textile exporter

Sanitized bathroom fixtures daily with germicidal solution and replenished cleaning resources

Swept, vacuumed, and mopped floors of bathrooms, breakrooms, and offices daily

NC811 Greensboro, NC October 2013 – October 2019

Customer Service Representative

Handled customer calls and efficiently processed tickets for locating underground utilities

Provided detailed information to customers about new property locations, supporting essential property development initiatives

Responded swiftly to urgent situations, safeguarding infrastructure and public safety

City of Winston Salem Winston Salem, NC May 2013 – October 2013

Administrative Assistant/CNA I

Managed incoming customer calls and greeted walk-in patients, ensuring a welcoming and efficient front desk experience

Assessed patient conditions through triage to determine the necessity of immediate emergency care

Created and maintained patient charts, accurately filing all necessary paperwork to support seamless patient care

New Breed Logistics Greensboro, NC June 2011 – September 2012

Order Planner for USMC

Coordinated and managed comprehensive documentation and procedures for orders, allocation, customer service, and transportation planning across the entire network

Supported the expediting, placement, and coordination of orders and returns, including emergency orders, while maintaining high order fill rates and resolving overdue order situations promptly

Served as the primary Point of Contact (POC) for transportation service requirements, ensuring timely and effective communication to address inquiries and support needs

Blue Cross Blue Shield NC Winston Salem, NC September 2009 – February 2011

Customer Service Professional

Delivered high-quality support for Medicare Advantage members by handling inbound calls and resolving inquiries with professionalism and efficiency

Researched and resolved member issues promptly, demonstrating strong problem-solving skills and a commitment to customer satisfaction

Educated members on plan-specific services and resources, empowering them to make informed healthcare decisions

VP Buildings, Inc. Kernersville, NC August 1993 – September 2008

Progressive Roles: EPL Clerk Customer Service Secretary Head of Printroom Technical Service Representative Document & Data Control Administrator

Spearheaded a complete overhaul of the ISO document control system, rewriting the database and standardizing work instructions

Maintained UL certification by managing annual audits and ensuring ISO documentation accuracy across departments

Promoted multiple times due to strong performance, adaptability, and cross-functional collaboration—rising from entry-level clerical work to a leadership role in document control and technical services

EDUCATION

University of North Carolina at Greensboro Greensboro, NC Graduated December 1997

B.S. in Business Administration

Wake Technical Community College Raleigh, NC August 2022 – June 2023

Cosmetology

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