Operations Analyst Security
Resume:
Jaime Castor
El Paso, TX ***** 915-***-**** ********@*****.*** linkedin.com/in/jaime-castor
IT SECURITY OPERATIONS ANALYST
Hands-on IT security operations analyst with extensive experience in project management, risk management, and process improvements. Demonstrated expertise in designing scalable security systems and optimizing incident response, in addition to possessing a strong background in system administration, data analysis, and application scaling. Proven ability to lead projects from inception to execution, while training teams on policies and procedures. Skilled at performing assessments, identifying risks and vulnerabilities, and implementing innovative security solutions that minimize risk, increase efficiency, and achieve organizational goals. Known for enhancing system defenses and operational efficiency on a global scale, in addition to driving business growth through strategic security initiatives. KEY SKILLS
Cybersecurity investigations and Mitigation Cybersecurity Policy Development, Management Incident Management
(IP, Hash, Malicious Attacks Etc.) Vulnerability Management Continuous Integration and Deployment Ticketing System Experience Remote and In-person Desktop Support Identity Access Management Security Best Practices Disaster Recovery Planning Application Security End User Support EXPERIENCE
Sealed Air Corp., Charlotte, NC 03/2021 – 02/2025
SecOps and Global Platform Operations
Oversaw global security operations while enhancing system resilience and efficiency. Lead technical teams, in addition to monitoring timely task completion and optimal performance.
• Implement security solutions, improving platform integrity and reducing incidents.
• Conduct vulnerability assessments, fortifying defenses and protecting network integrity.
• Coordinate international security initiatives, standardizing protocols and best practices.
• Optimized cross-functional security workflows through strategic automation, significantly reducing incident resolution timeframes while maintaining system integrity.
• Unified global security standards across international teams, establishing consistent protocols and fostering knowledge sharing among distributed teams.
• Developed comprehensive vulnerability assessment frameworks, enabling proactive threat detection and enhanced network defense across international operations.
• Orchestrated cross-functional security initiatives, unifying protocols across global teams and establishing effective knowledge-sharing mechanisms.
SecOps/Global Access Management/Syteline Sr. Admin, 01/2019 – 02/2021 Global Access Management and Security for SAP, SymPLE, Syteline, while implementing process improvements aimed at increasing user compliance and efficiency.
• Implemented user access protocols, improving security across multiple international sites.
• Resolved access issues with OKTA, ensuring seamless user experience and system integrity.
• Facilitated Syteline deployment in Mexico, streamlining operations and boosting productivity.
• Conducted manager training, empowering teams to independently address IT challenges.
• Developed and deployed custom security solutions, modernizing legacy systems while maintaining operational continuity.
• Managed comprehensive access control matrices, ensuring compliance with security protocols whilst maintaining user productivity.
• Coordinated with cross-functional teams to align security practices with business objectives, fostering improved operational efficiency.
Jaime Castor ********@*****.*** Page 2
Sealed Air Corp., Charlotte, NC
SecOps/Global Access Management/Syteline Sr. Admin, 01/2019 – 02/2021 (Continued)
• Engineered robust security architecture for multi-site Syteline deployment, integrating OKTA authentication and streamlining global access protocols.
• Orchestrated cross-functional security alignment, bridging IT operations with business objectives to enhance system integrity.
Austin Foam Plastics, El Paso, TX 08/2018 – 12/2019 IT Support Engineer
Oversaw network performance optimization and maintained critical IT infrastructures.
• Implemented systems ensuring continuous operations and stable connectivity across departments.
• Documented technical issues to aid future troubleshooting and minimize disruptions.
• Led system upgrades, enhancing response time and system reliability.
• Streamlined IT support for 1500+ users, reducing downtime and boosting efficiency.
• Orchestrated system-wide upgrades while maintaining operational continuity, collaborating with teams to minimize disruption and optimize performance.
• Engineered comprehensive IT infrastructure solutions,
• Integrating new technologies while maintaining system stability and user productivity.
• Developed standardized troubleshooting protocols and documentation systems.
• Enabling faster issue resolution and knowledge transfer.
• Coordinated cross-functional system upgrades with minimal disruption,
• Fostering strong partnerships between IT and operational teams.
• Spearheaded network performance analysis and optimization initiatives for 1500+ users, implementing robust monitoring systems to identify.
EDUCATION
Master of Education: Higher Education Administration and Leadership University of Texas At El Paso - El Paso, TX
Bachelor of Science: Information Technology
University of Phoenix - New Mexico
CERTIFICATIONS
ISC2 Cybersecurity Certified, OKTA Certified Professional TRAINING COURSES
• I am currently working on CompTIA Security+ and CompTIA CySA+
• Microsoft Office 365 Advanced Threat Protection,
• Safeguard your environment with Microsoft Defender for Identity,
• Implement Microsoft Purview Data Loss Prevention
• Implement Sensitivity Labels
• Implement threat protection by using Microsoft Defender for Office 365
• Identity and Access Management with Okta
• Okta Essentials certificate of completion
• SailPoint Certificate of Completion for IdentityIQ Introduction ver.8.0
• SailPoint Certificate of Completion for Manager Certification
• SailPoint Certificate of Completion for Targeted Certification
• Secure your cloud apps and services with Microsoft Defender for Cloud Apps,
• Implement endpoint protection by using Microsoft Defender for End,
• Implement app protection by using Microsoft Defender for Cloud Apps
• Microsoft Azure Fundamentals,
• Microsoft Data Analytics, Automate Business Processes with Power Automate,
• Defend Against threats with Microsoft 365,
• Stay current with Windows Devices in MS 365,
• Microsoft Power Platforms Fundamentals,
• MS Azure Fundamentals Architecture and Services,
• Manage secure user access in Microsoft 365
• Explore the Enterprise Desktop
• Stay current with Windows devices and Microsoft 365 Apps
• Deploy updates for Windows client and Microsoft 365 apps
• Prepare to deploy updates for Windows client and Microsoft 365 apps
• Implement endpoint protection by using Microsoft Defender for Endpoint
• Utilize Vulnerability Management in Microsoft Defender for Endpoint REFERENCES
Bryon Buonomo
Director IT @ Sealed Air Leading Global IT Operations Veteran 2415 Cascade Pointe Blvd.
Charlotte North Caroline 28208
*****.*******@*****.***
Michael Mayer
IT Director Operations AI Strategist Digital Transformation Cyber Security 2415 Cascade Pointe Blvd.
Charlotte North Caroline 28208
*******.*****@*********.***
Desmond Thomas
Manager IT Shared Services and Support
2415 Cascade Pointe Blvd.
Charlotte North Caroline 28208
*******.******@*********.***
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