Quality Inspector Team Lead

Molly J. Anglin

Cell – 470-***-****

** **** **. **, ***********, GA 30103

***********@*****.***

Professional Summary - Dependable and motivated with demonstrated history of work longevity, generating and building good relationships, achieving work performance goals while improving customer relations.

Highlighted Work Experience 1992-present:

vStratosphere Quality, LLC, NW Georgia April 25, 2022 - present

Quality Inspector from April 25-October 31, 2022. Promoted to Team Lead on November 1, 2022. Back to Quality Inspector on March 3, 2025. Team Leaders handle project setup, managing customer deliverables, team member expectations and general supervision. Ongoing training supports consistent work and communication with customers and employees. Team Leaders travel to the manufacturing plants, where the parts are being made, or the warehouses where the parts are being stored to supervise teams of quality inspectors.

vBoard of Commissioners Communications Officer Jan. 2008 to Sept. 2018

Successfully navigated high-stress situations daily while receiving in-bound calls from the public on various emergencies, dispatching law enforcement, fire departments, and both ground and air EMS to emergency situations, contacting other agencies including GSP, Animal Control, railroad companies, GDOT and others as asked. Dispatched for 3 different counties during this time.

Georgia P.O.S.T. Certified, GCIC Certified for the duration of my dispatch career.

vCustomer Service Representative - At Home, Inc. Dec. 2015 to Apr. 2017

Ensured customer satisfaction through assisting customers on the floor, answering questions about merchandise, promoted item value and features, processed customer cash outs and returns, assisted with display and merchandising to achieve optimum visibility and presentations, maintained store shelf standards and inventory, including rotation of products, unloading pallets and restocking returns, closing duties (cleaning, restocking, etc.)

vSales Representative - ALBUMS, Inc. June 2001 to Feb. 2008

Noted for customer relationship building and developing strong customer rapport, setting up sound business relationships, applying strategic thinking to provide the best customer experience and meet customer needs. Supported customers in replacing damaged/incorrect items, crediting accounts, and placing orders via telephone, email and fax.

vShift Manager – Pizza Hut Aug. 1992 to Oct. 2000

Demonstrated knowledge and skills managing multiple levels of industry operations: Assigned labor in order to achieve/improve efficiency, managed cash and inventory levels, assisted in the training of staff members on company policy and procedures, handled stock rotation and levels, made use of strong interpersonal and communication skills, utilized appropriate leadership skills to improve employee performance, supported positive reinforcement and empowerment of employees, while addressing customer inquiries and complaints.

Areas of Expertise:

• People Skills – I build relationships with others based on respect and trust. I am personable, flexible, compassionate, open-minded, apply cultural awareness and sensitivity, have experience with people of different abilities and backgrounds. I show a “can-do” attitude with my professional example.

• Management Skills – Experience showing industry needs, inventory management, finance and banking, scheduling, coordinating workplace needs, directing training and coaching others, effective communication, superior customer service.

• Clerical Skills – Skilled with most computer programs, receptionist duties, typing, filing, organization, verbal and written communication, keeping exact records.

Personal Traits - I keep a positive attitude, I am adaptable. I am passionate about teamwork, while also having the ability to work independently and make responsible decisions. I communicate effectively with all employees across all levels. My strengths are in analytical thinking and problem-solving; I also can navigate high-stress situations with calmness. I am committed to integrity and furthering organizational goals.

Other relevant work experience:

Cracker Barrel, Cartersville, GA Retail side April 2021 – present

2Work Staffing, Calhoun, GA School bus & lunchroom monitor/worker October 2019-July 2020

Front of House, Chick-Fil-A, Emerson, GA Cashier/Prep May-August 2019

School Nutrition Assistant, Adairsville, GA Lunchroom worker Feb.-May 2019

Education:

High School Diploma, General Studies, Winder-Barrow High School, Graduated 1990

Massage Technician – Utah College of Massage Therapy, Salt Lake City, UT, Graduated 1994

Studied for a Bachelor of Science in Criminal Justice, Colorado Technical University Online (no degree obtained)

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