Customer Service Business Operations
Resume:
KEVIN WOOD II
Jefferson / GA
*********@*****.*** PROFESSIONAL SUMMARY
Recent MBA graduate with a strong foundation in business management, operations, and customer service. Proven ability to work in fast-paced, team-oriented environments, with experience in retail and youth counseling. Eager to apply academic knowledge and hands-on experience to contribute effectively in a business operations, administration, or management role.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (MBA), BUSINESS MANAGEMENT
Alabama State University
expected July 2025
BACHELORS IN BUSINESS MANAGEMENT
COLUMBUS STATE UNIVERSITY
Class of 2024
SKILLS
Customer Service & Communication
Business Operations
Team Collaboration
Retail Sales
Conflict Resolution
Microsoft Office Suite (Word, Excel, PowerPoint)
EXPERIENCE
FLOOR AND DECOR
Montgomery Alabama / April.2025 -present
Sales Associate
● Balanced multiple responsibilities including activity prep, supervision, and cleanup throughout the day.
● Building relationships, resolving issues, and ensuring satisfaction
● addressing customer needs and overcoming objections
● Product Knowledge – Flooring types (tile, hardwood, laminate, etc.), tools, and installation materials
● Visual Merchandising – Creating appealing product displays and maintaining showroom presentation
● CRM Software – Logging customer interactions and follow-ups
CAMP TIMOTHY
Athens Georgia / May.2021-July.2022
Camp Counselor
● Managed changing schedules, unexpected challenges, and diverse camper needs with a calm and flexible approach.
● Mediated disputes and helped children develop positive social skills and teamwork.
● Created materials for student leadership groups focused at increasing grades and promoting self-sufficiency.
● Facilitated resolution meetings between students in conflict to enhance student relationships.
● Balanced multiple responsibilities including activity prep, supervision, and cleanup throughout the day.
HUBBLE INCORPORATED
Jefferson Georgia / May.2019-July.2020
Warehouse Associate
● Operated in a fast-paced environment to receive, stock, and ship merchandise
● Maintained clean, organized, and safe workspaces, adhering to OSHA safety standards.
● Collaborated with team members to meet daily shipping quotas and reduce processing time.
● Utilized inventory management systems (e.g., RF scanners, WMS) to track and update product locations.
● Trained new hires on procedures and best practices
● Demonstrated strong attention to detail and time management, consistently exceeding performance goals.
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POLO RALPH LAUREN
Commerce Georgia / December.2018-May.2019
Sales Associate
● Delivered exceptional customer service in a high-volume retail environment
● Assisted customers with product selection and styling to increase sales
● Maintained store appearance and organized merchandise displays
● Directs customers by escorting them to racks and counters.
Contact this candidate