Senior HR Partner, Leadership, Development, Coaching

Jennifer Brown, Director of Learning and Development

Tennessee, 931-***-****, *****.*********@*****.***, https://www.linkedin.com/in/jennbrown8/ SUMMARY Dynamic Senior Manager of Leadership & Development with over 9 years of experience in talent management and employee engagement. Proven track record in boosting Individual Development Plans completion from 2% to over 40%, and ensuring 100% training completion for over 1.2K leaders in less than six months. Skilled in program development, coaching, and strategic collaboration, with certifications in coaching. Committed to fostering a culture of continuous learning and development, driving organizational success through innovative approaches.

WORK EXPERIENCE

05/2023 – 11/2024 Senior Manager of Leadership & Development, Asurion Nashville Collaborated strategically with the Supply Chain, Finance, Legal, and Underwriting leadership teams to propel professional development initiatives, retention strategies, and equitable promotion criteria. Oversaw a team of direct reports encompassing recruitment, interviewing, hiring, onboarding, training, performance evaluation, and fostering professional growth among team members.

Boosted Individual Development Plans (IDPs) completion from 2% to over 40% within a year, significantly enhancing employee engagement. Supported a professional workforce of over 400 in Supply Chain, Business, Finance, Legal, and Underwriting.

Owned the entire talent management lifecycle, aligning talent development efforts with organizational objectives through tailored coaching and support.

Administered and analyzed assessment results while formulating professional coaching plans based on Hogan, 360, and Myers Briggs assessments.

Achieved 100% leader participation in the Workday system. Devised and instituted the annual talent development calendar, widely adopted across the organization.

Ensured 100% training completion for more than 1.2K leaders within a six- month timeframe.

10/2018 – 05/2023 Manager of Leadership & Development, Asurion Nashville Directed the talent development strategy for over 1.2K front-line employees in the supply chain across Tennessee, Kentucky, and the Philippines.

Engineered development programs for a 1.2K frontline supply chain workforce, introducing job shadowing, diverse career paths, and access to external educational resources.

Launched a protégé skills program resulting in an 80% permanent transfer rate for participants.

Spearheaded a multi-week orientation program that enhanced onboarding experiences, contributing to improved employee retention. 05/2015 – 10/2018 Employee Relations Consultant, Asurion Nashville Managed complex employee relations matters, ensuring a safe and positive work environment for all employees.

Developed an EEOC-compliant severance playbook, which became the model for all severance agreements at Asurion.

06/2011 – 05/2015 Senior Employee Relations Specialist, Corizon Health Inc. Brentwood Created innovative manager training and de-escalation programs, significantly reducing legal disputes and settlement costs. 08/2008 – 06/2011 Human Resources Generalist, Health Stream Inc. Nashville Streamlined recruitment, onboarding, and HR policy documentation processes for a Nashville team, achieving a 100% retention rate for new hires at the time of departure.

EDUCATION

09/2006 – 12/2008 Middle Tennessee State University Master of Art, Industrial & Organizational

Psychology

Murfreesboro, TN, United States

07/1999 – 12/2003 Union University

Bachelor of Science, Psychology

Jackson, TN, United States

01/2023 – 03/2024 International Coaching Federation ACC Certification

Nashville, TN, United States

01/2023 – 06/2023 Gestalt Coaching Institute of Cleveland GACC Certification

Nashville, TN, United States

SKILLS Leadership Development Talent Management

Succession Planning Employee Retention

Employee Relations Data-Driven Decision Making

Change Management Cross-functional Collaboration

Coaching and Mentorship Conflict Resolution

Legal Compliance Diversity, Equity, & Inclusion

Principles

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