Customer Service Call Center
Resume:
SUMMARY
SKILLS
EXPERIENCE
CHRISTOPHER
BERINGER
*************@*******.***
Nampa, ID 83686
Dynamic Senior Customer Care Specialist with a proven track record at T-Mobile, enhancing customer satisfaction through expert resolution of complex issues and personalized service. Excelled in call center environments, demonstrating exceptional customer service excellence and billing coordination. Achieved high satisfaction scores by leveraging interpersonal skills and technical acumen, significantly improving customer experience and operational efficiency.
• Email correspondence
• Custom order management
• Call logging
• Billing coordination
• Call center experience
• Customer Service Excellence
SENIOR CUSTOMER CARE SPECIALIST 10/2013 to Current T-Mobile - Nampa, ID
• Provided technical assistance and troubleshooting to customers in a timely manner.
• Resolved customer inquiries, complaints, and requests efficiently and professionally.
• Monitored customer feedback and implemented strategies for improvement.
• Coached junior staff members on best practices for customer service.
• Assisted customers with product selections based on their individual needs.
• Managed escalated customer service calls by providing appropriate solutions quickly.
• Utilized various software programs to create documents such as invoices and quotes.
• Reviewed customer feedback surveys to evaluate overall performance of team members.
• Maintained accurate records of all customer interactions in the company database. Conducted training sessions for new hires on proper techniques for handling customer inquiries.
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• Collaborated with other departments within the organization to resolve complex problems.
• Ensured compliance with applicable laws, regulations, and industry standards. Handled incoming phone calls from customers seeking assistance or information about products and services offered by the company.
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Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Delivered customer support to high call load each shift.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities. Kept customer and system account information accurate and current to support timely resolutions for concerns.
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• Educated customers where applicable to alleviate need for future contact. Built sustainable relationships and trust with customer accounts through open and interactive communication.
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Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
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• Recommended potential products or services after analyzing customer needs. Supported customers to maintain positive relationships throughout and following sales processes.
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• Promoted product offerings to drive growth and exceed benchmarks.
• Processed customer account changes with proprietary software. Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
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• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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Conferred with customers by telephone or in person to provide information about products or services and take orders.
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• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints. Presented existing and prospective customers with valuable service or product information to aid in decision-making.
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Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
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Exceeded established service goals while leveraging customer service, sales and employee management best practices.
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• Suggested changes to enhance products, services and billing methods. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
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Utilized job-related software to prepare change of address records and issue service discontinuance orders.
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• Prepared and evaluated CRM reports to identify problems and areas for improvement. Updated system with order specifics and customer details, preferences, and billing information.
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Determined accurate prices for customer services, consistently searching for deals and best prices.
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• Led on- and off-site customer support teams across multiple time zones. SERVICE TECHNICIAN 06/2012 to 10/2013
Zerorez Boise - Boise, ID
• Vacuumed and pre-treated carpets with appropriate cleaning solutions.
• Performed spot removal, stain treatment, and deodorization of carpets.
• Utilized industrial-grade carpet shampooers to deep clean carpets.
• Inspected carpets for damage prior to cleaning process.
• Moved furniture as necessary for access to carpeted areas. Provided customers with advice on proper care of their carpets after cleaning service is complete.
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• Ensured customer satisfaction by providing quality workmanship in a timely manner. Followed safety procedures when operating machinery and chemicals during the cleaning process.
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• Transported equipment from job site to job site in company vehicle.
• Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
• Completed paperwork associated with each job including invoices and reports.
• Communicated professionally with clients throughout the duration of each project.
• Maintained inventory of supplies and ensured that they are properly stored between jobs. Assisted other team members in completing large scale projects within allotted timeframes.
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• Kept work area clean at all times and disposed of waste materials according to regulations. Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
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• Used special treatments to remove stains without damaging surfaces. Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
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Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
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Maintained cleaning machines and tools and verified excellent condition before using at customer site.
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Maintained safe working environment at all times to avoid injury to workers, owners, children or pets.
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• Used register system to ring up customer purchases, process payments, and issue receipts. RESTAURANT MANAGER 04/2009 to 06/2012
Jack in the Box - Burley, ID
• Ensured compliance with all food safety regulations and sanitation standards. EDUCATION AND
TRAINING
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction. Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
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Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
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Resolved customer complaints in a professional manner to maintain positive relationships with guests.
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• Maintained detailed records of sales transactions and daily shift reports. Analyzed financial statements to identify areas of improvement or cost savings opportunities.
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• Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
• Assisted with kitchen preparation during peak times as needed.
• Performed regular maintenance checks on equipment to ensure proper functioning.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Adhered to all health department regulations regarding food storage and preparation.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Provided exceptional customer service by anticipating guest needs before they arise. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
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Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
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Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
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• Prepared employee schedules to maintain appropriate staffing levels during peak periods. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
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• Optimized profits by controlling food, beverage and labor costs.
• Resolved and investigated complaints regarding service, food quality and accommodations. Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
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Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
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Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
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• Maintained safe working and guest environment to reduce risk of injury and accidents. Counseled and disciplined staff to address issues promptly and provide constructive feedback.
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• Trained new employees to perform duties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
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Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
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Worked in close collaboration with team members to ensure customers received high-quality service.
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Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
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• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Assisted staff by serving food and beverages or bussing tables.
• Delegated work to staff, setting priorities and goals.
• Explained goals and expectations required of trainees. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
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• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup. University of Phoenix - Tempe, AZ
Some College (No Degree)
Business Management
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