United States Customer Relations

David Dubin

Chicago, Cook County, Illinois, United States of America

*************@*****.***

https://www.linkedin.com/in/david-d-562236

PROFILE

Problem-solving skills, understanding needs, desires, obstacles, and techniques for success

Adept at generating comprehensive information for client’s materials, evaluations, and reports, including research of secondary material

Customer service-oriented through client contact in person, by telephone, e-mail, and formal progress reports

PROFESSIONAL SKILLS

Marketing

Interviewed clients of the outlook on business and future growth opportunities

Provided groundwork for direct mail newsletters, press releases, and display campaigns

Conducted Marketing Communication Audits for the client and competition

Attended seminars, speaking events, and trade shows to explore business trends

Fostered media relationships, wrote press releases, and proposed story ideas

Prepared marketing proposals for prospective clients

Sales

Discussed sales goals with prospective clients to develop a strategy

Explained the features and benefits of assorted products

Closed sales and tracked customer satisfaction with services and products, providing information for management evaluation

Trained associates in customer relations, decision-making, selling, problem-solving, and product knowledge

Monitored progress of qualified trade show sales leads to increased accountability of sales force

Research

Generated new customer insights through qualitative research with past, current, and prospective customers

Investigated businesses, including markets, industries, and competitors

Researched the this’s information from commercial sources

Administrative

Registered physicians and office managers for Impact Group’s frame pharmaceutical advertising and educational poster program

Developed status reports for clients, insurance companies, and attorneys, recommending appropriate action

Updated and cleaned internal operational software program with contact management software

Contacted private investigators on the status of individual cases

Sent photographs, order forms, receipts, and expense reports to management

Updated the status and types of addresses via a Hand-Held Computer by walking door-to-door in Blocks of Assigned Areas in the Far North suburban region of Chicago

Went to morning meetings with Crew Leader and Assistant Crew Leader

WORK HISTORY

COMPUTER SKILLS

Microsoft Office Specialist for Excel 2010 and PowerPoint 2010

Microsoft Word, Streets and Trips, Act!

EDUCATION

Franklin University, Columbus, OH, Bachelor of Science, Marketing, 1998

Event Specialist

Temporary Enumerator

Account Coordinator

Advertising Representative

Temporary Sales Representative

Business Development Associate

Assistant Marketing Research

and Planning Administrator

Advantage Solutions, Inc., Irvine, CA

U.S. Census Bureau, Chicago Far North District, Skokie, IL

Bauer Risk Management, Des Plaines, IL

Impact Group Euro RSCG, LLC, Norcross, GA

Spherion Pacific Work, LLC, Deerfield, IL

Advanced Marketing Communications, Inc., Naperville, IL

2/2011-4/2022

2009

2007

2006

2005

1999 – 2001

2009

2007

2006

2005

1999 – 2001

1998

1987 – 1997

Contact this candidate