Customer Service Behavioral Health
Resume:
Florida *****
elizabethlouise1121@gmail.
com
Or
Elizabeth.Santiago@myonec
lay.net
Elizabeth Santiago
A highly organized amiable, and accurate professional able to manage time effectively.
SKILLS
● Excellent written and verbal skills
● Strong customer service experience
● Highly knowledgeable regarding confidentiality issues
● Solid knowledge of compliance
● Able to maintain fiduciary relationships
● Superior data collection and interpretation
● Able to resolve conflicts quickly and effectively
● Accurate Reporting
● Team player
● Capable of initiating tasks
● Able to handle multiple responsibilities
EXPERIENCE
Clay County Schools, Clay County, Florida — Behavioral Health Assistant
August 2015 - PRESENT
● Collect necessary data and extrapolate meaningful information.
● Reporting to parents and teachers in both written and oral formats.
● Maintain strict compliance with school related law (HIPPA, FERPA, etc.)
● Provide instructional and behavioral management support within the classroom utilizing Safe Crisis Management protocol.
● Monitor, direct, and de-escalate conduct of individual students.
● Assist students with coursework and learning activities supplied.
● Assist students with skills necessary for independence. Winn Dixie, Orange Park, FL — General Merchandise Manager June 2007 - May 2013
● Compliance with corporate, state and federal standards
● Account for profit and loss
● Goal setting for associates
● Scheduling of employees
● Manage inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control, and other operational processes to achieve company standards
● Ensure the department is merchandised in accordance with the needs of the community; maintain shelf allocations to ensure the availability of products at all times
● Train associates to meet and comply with company standards and utilize effective customer service
● Confirm department meets or exceeds company standards in appearance, conditions, operations by reinforcing areas of strength and improving less effective procedures
● Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives
● Ensuring adherence to wage/hour regulations
Winn Dixie, Orange Park, FL — Inventory Control Manager July 2004 - June 2007
● Enforce store’s receiving protocols; follow security procedures and control flow of vendor traffic during appropriate operating hours
● Responsible for financial accuracy of all invoices; verify information, process documentation and secure information in a designated area
● Communicate issues promptly to the store manager
● Ensure proper receipt/inspection of merchandise
● Review weekly purchase reports/adjustments, control inventory levels
● Oversee pickup and proper storage of excess goods; oversee department managers controlling the level of unsaleable goods
● Process damaged or spoiled products according to company policy
● Place/return merchandise in applicable backroom, storage and workload areas; restock/use supply items efficiently to eliminate waste and maintain lowest supply cost
● Assist department managers with tracking target inventory levels and balancing weekly purchase summaries; maintain records of inventory, invoices, etc., for all departments
● Inspect backrooms, coolers and freezers for proper rotation, merchandising conditions and sanitation; perform with department managers to ensure proper conditions are maintained
● Supervise, train, and develop team members in accordance with company policies and procedures.
Mandarin Chiropractic Center, Jacksonville, FL —
Receptionist
February 1999 - November 1999
● Answer and manage multi-line phone calls; respond and comply to requests for information within specified timeframe, as well as scheduling and canceling appointments to fill daily schedule
● Greet and register patients upon arrival, verify patient insurance, collect co-payments, and inform patients of office procedures and policies
● Assist patients in completing forms and documentation before treatment and enter relevant information into data system; manage patient records in compliance with privacy and security regulations
● Responsible for recording patient temperature/ weight /blood pressure and update patient records, and guide patients though appointments
● Ensure appointments are completed in a timely manner Blue Cross Blue Shield, Jacksonville, FL — Claims Entry Examiner
October 1997 - February 1999
● Entry examiner for State Account Operations
● Claims data entry within a team environment
● Required preparation of batches, contract identification, validation of procedure and diagnosis codes and WATS calls for additional information.
● Adhere to ICD-9 and CPT-4 standards
EDUCATION
St. John’s River State College, Orange Park, FL
1994 - 1997
Heritage Christian Academy, Jacksonville, FL — High School Diploma
1990 - 1994
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