Customer Service Data Entry
Resume:
Amanda Goulding
Hazel Green, AL 35750
Qualifications:
Organized and efficient in work; a natural conversationalist and am able to engage different personalities in a courteous and professional manner. I am results driven and self-motivated, and lastly, I am comfortable working in a fast-paced environment.
EMPLOYMENT:
SHOTTENKIRK HONDA OF HUNTSVILLE May 18, 2023 to Present
Responsible for creating new business opportunities by setting up appointments with existing clients and potential clients. Providing professional and courteous customer service. Paving the way for a positive customer experience and building relationships between the company and its clients. Involved in resolving scheduling conflicts as they occur and have computer literacy for research and data entry.
Retired: Comcast Cable, Jan 1,2018 to May 17, 2023
Billing System Management tied to Corporate Acquisition, Accounts Receivable/Collections* Financial/Variance Analysis* Contract negotiation* Accounts Payable Functions* Customer Service* Payroll* Budgeting* Internal Controls/Cash Security* Forecasting
COMCAST CABLE
Senior Regional Billing System's Analyst, Feb 2009 - Dec 31,2017
Received, reviewed and implemented requests for the creation/changes to Reporting Centers, Rates Rate Codes, Marketing Campaigns and Messages from Internal Customers in an efficient manner so as not to cause unplanned revenue impact. Successful 2209-2010-2011-2012-2013-2014-2015-2016 Area wide Residential and Commercial Rate Increases
for 14 Systems with a 3.5 million subscriber footprint. Involved with new service and product launches; software upgrades; conversions; merges. Regional and Divisional Standardization Projects. Monitored statement production processes to ensure they followed critical timelines so as to ensure timely billing statements for subscribers.
Responsible for on-going maintenance, clean up and re-organization of the Billing System to provide validity to end users and database integrity. Assisted with management and oversight of Billing System revenue/subscriber assurance and audit compliance on a daily, weekly and monthly basis. Analyzed reports and Billing Systems data to assist Business Operations, Finance and Marketing.
Blue Ridge Area Lead Billing System’s Analyst (Formerly Adelphia) Sept,2008 to Feb, 2009 - Charlottesville, VA
Received, reviewed and implemented requests for the creation/changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from Internal customers in an efficient manner so as not to cause unplanned or impact revenue. Implemented and managed the successful 2008 and 2009 Area Wide Residential Rate Increases for 280K subs. Involved with new service launches; software upgrades; conversions; merges; Area, Regional and Divisional Standardization Projects. Monitor the statement production processes to ensure they follow critical timelines to ensure timely billing statements for subscribers;
Responsible for on-going maintenance, clean-up and re-organization of the billing system to ensure validity to end-users and database integrity. Assist with management and oversight of Billing System revenue/subscriber assurance and audit compliance on a daily, weekly, monthly basis. Work closely with departments to create the queries, design reports to assist them in meeting reporting requests from Local, Region and Division levels and to assist them in improving efficiencies and perform ad-hoc reporting through Cable Data and the Data Warehouse. Fulfilled daily, weekly, monthly and special internal customer requests for reporting/metrics surrounding the business in a prompt and timely manner. Analyzed reports and billing system data to assist Business Operations, Finance and Marketing. Provided support on the data and internet platforms as required. Assisted in projects that required “mass” changes to the DDP billing system.
Ongoing cleanup of the financial reports through rate code consolidation and rate code deactivation to support QA and Revenue Assurance.
Blue Ridge Area Billing System’s Analyst (Formerly Adelphia) January 2007 to Sept, 2008, Charlottesville, VA
Involved in the Support for many areas of the business. Billing System, reporting Data Warehouse, access to the billing system.
Managed user access to the Billing System for system personnel for 11 systems. Received and reviewed requests for the creation or changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from various customers. Implemented and managed the successful 2008 Area Wide Residential Rate Increase. Involved with new service launches, software upgrades, conversions and merges, the goal of the position is to complete changes to the billing system with no unplanned customer or revenue impact. Position provides 24/7 support as required. Monitored the statement production processes to ensure they followed timelines, errors and RCDs corrected immediately. Responsible for on-going maintenance, clean-up and re-organization of the billing system. Performed billing system audits on rate codes, service authorization codes, reporting centers. Work with departments to create queries, design reports using basic requirements provided by internal customers to help improve efficiencies and perform ad-hoc reporting through Cable Data and the Data Warehouse. Fulfill daily, weekly, monthly and special internal customer requests for reporting/metrics surrounding the business in a prompt and timely manner. Provided support on the data and internet platforms for initially 11 systems with 280,000 subs. Assisted in projects that required “mass” changes to the DDP billing system. Monitored the data output to assure validity to the user and maintain the integrity of the database.
Major cleanup of the financial reports through rate code consolidation and rate code deactivation-retired close to 2,600 rate codes out of 7,400 codes as part of a QA Revenue Assurance Initiative, re-branding from Adelphia to Comcast, and standardization of
new billing codes across 11 systems.
Billing System’s Analyst April 2005 to January 2007, Panama City, FL
Managed user access to the Billing System for system personnel: Cable Data, Comtrac and AWD. Received and reviewed requests for the creation
for changes to Reporting Centers, Rates, Rate Codes, Campaigns and Messages from various customers. Involved with new service launches, software upgrades, conversions and mergers, the goal of the position is to complete changes to the billing system with no unplanned customer or revenue impact. Position provides 24/7 support as required. Monitored the statement production processes to ensure adherence to time tables, for errors immediately notified management for decisions. Responsible for on-going maintenance of the billing system. Performed billing system audits on rate codes, service authorization codes, reporting centers, tax exempt subscriber status and user access and their corporate approved access levels. Daily, weekly and monthly monitoring of automated processes and manual processing of scheduled reporting. Worked with departments to create queries, design reports using basic requirements provided by internal customers to help improve efficiencies and perform ad-hoc reporting through Cable Data and the Data Warehouse. Fulfill daily, weekly, monthly and special internal customer requests for reporting/metrics surrounding the business in a prompt and timely manner. Provided
support on the data and internet platforms for a system with 53,999 subs. Assisted in projects that required “mass” changes to the DDP billing system. Monitored the data output to assure validity to the user and maintain the integrity of the database. Assisted Business Manager as requested. Handled removal of equipment from subscriber’s account in compliance with established policies and procedures. Major cleanup of the financial reports through rate code consolidation and rate code deactivation-retired close to three hundred internal rate codes and 200 rate codes; major project on the separation of FL/AL digital rate codes due to new FL state tax requirements, resulting in cleaner breakout by franchise reporting; successful Rate increase 2006 for Panama City, Panama City Beach, Dothan and Abbeville; successful SA VOD Encryption Project; successful VOD launch in Alabama; successful Entitlement Server launch in Alabama, successful upgrade 5.5 to Comtrac, successful software upgrade Feb. 2006.
Accounting Administrator May 2003 to April 2005, Panama City, FL
Responsible for preparing DST based Daily, Weekly, Monthly Operational Reports, Cap Labor and Variance Analysis. Responsible for entering and downloading DST billing system queries for end of month reporting,
Review and analysis of financial statements. Prepared the General Ledger for the month end close process by auditing entries affecting cash flow and the preparation of Actual to Budget Variance Analysis. Audited Accounts Payables, T&E’s and Procurement Card transactions to ensure correct coding and compliance with established company procedures. Performed Audits: Public Files, Petty Cash, Internal Controls, timesheets, commissions, and all other actions affecting Salaries and prepared payroll reports for approximately 145 employees in Panama City, Marianna, Florida and Dothan Alabama.
Accounting Coordinator, Payables/Payroll Aug 2000 to May2003, Huntsville, AL
Manage payroll for approximately 185 employees in Huntsville, AL and Tupelo, MS. Audited timesheets and commissions, keyed and prepared payroll reports. Administered personal absence program. Managed all accounts payable functions to ensure timely and accurate payment for vendor invoices. Investigated system and vendor inquiries concerning payments, outstanding balances, problems and variances. Audited and processed all T&E and procurement card transactions for regional managers and employees ensuring correct coding and compliance
with company procedures. Set up and maintained records, logs, files, reports and simple reporting systems as required. Managed records Retention Program; service and lease contracts and Petty cash. Assisted Business Manager in month close process by providing journal entries; accruals; monitoring G/L accounts; preparation of reports; assisted in the preparation of the annual budget.
Sr. Customer Account Executive, Dec 98-Aug 2000, Huntsville, AL
Handled volume of calls for Huntsville, Florence and Tuscaloosa Alabama; assisted customers with questions regarding billing, service problems, products and features. Targeted customer interest with a variety of product and service offerings. Resolved delinquent account balances and preformed billing and posting of customer accounts. Corrected errors and discrepancies on customer billing and prepared work orders for maintenance requests, after determining if field visits were required, and ensured proper follow-up procedures were met.
Traffic Assistant, May-Dec 1998, Huntsville, AL
Organized and scheduled promotional inventory across multiple channels for multiple cable systems. Produced affidavits for each broadcast month listing promotional spots; coordinated local system marketing inventory (for multiple systems). Prepared EOM billing; coordinated commercial and promotional spots with Ad Sales Department. Managed A/R for 5 systems and 2 sub-systems.
AMIDEAST
Associate Country Director, Foreign Field Office,
1996-1997, Beirut, Lebanon
(Provider of educational and standardized testing services.)
Managed program design; contract negotiation; new business activity; public relations; reporting activities; outreach activities; human resource responsibilities; research; training; data entry; TOEFL and TESL teaching experience; editing; general office management functions over two offices; supervised general accounting; bank reconciliation; payroll and timekeeping in accordance with US federal reporting guidelines; assisted in bid and proposal preparation; assisted in budgeting and cost control of USIS and USIA federal funding for international projects and programs.
SKILLS:
Xtime, CDK, Microsoft Office, ACAD 12, PCA Beams, Novar (under Windows 95NT), Microsoft Ad Manager 20/20, Convergys Billing System, Oracle Accounting Software, ADP/Horizon Payroll, Soft time
Attendance, Enterprise V2, Brio, Cable Data, Access, DST, Alabama and Florida Dept. of Revenue Sales and Use Tax, DataWarehouse, Excel Intermediate, Citrix.
EDUCATION:
B.Sc., Business with Economics Minor, U. of Tampa, Tampa, FL
The University of Alabama, Huntsville Campus-Contracts Management
The Basic Contract Management Certificate Program and
The Advanced Contract Certificate Program –2000
Financial Analysis Seminar Contract Management Applications 2002
Alison Education Company:
Certified Professional Coder Certificate
Certificate: Basics of Billing and Coding 09/10/2024
Certificate: Medical Billing and Coding: ICD 10 and 11 09/19/2024
Certificate: Guide to ICD 10- Classifying Medical Data 09/14/2024
Certificate: Comprehensive Guide to Medical Coding 09/17/2024
Diploma : Medical Coding and Billing 09/01/2024
Certificate: Revenue Cycle Management 09/24/2024
Certificate: Mastering Revenue Cycle Management 09/27/2024
Certificate: Introduction to Medical Terminology 09/20/2024
Diploma : Understanding Medical Terminologies 09/22/2024
Udemy’s
What is Medical Billing and Coding (Online)
AMCI- I2MC-Introduction to Medical Coding Course 10/2-11/21
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