Customer Service General Manager
Resume:
PHONE
***********@*****.***
MIKE CARLISLE
**** ******** **, *******, **, United States
EXPERIENCE
Tire Trax Complete Auto Care
Hattiesburg, Ms // Owner/General Manager // 04/2018 – present Responsible for managing the day-to-day operations and oversee all business and administration aspects of an auto repair shop offering quality tire sales and custom auto work. Interviewing applicants and hiring new staff members as needed. Communicate with technicians while they are working on vehicles to ensure they are following proper procedures and completing jobs in a timely manner.
Maintain a clean work environment that is safe for employees and customers. Responsible for ordering supplies, tools, and equipment necessary for the mechanics and shop. Evaluate new technology to make sure the shop is equipped with the latest repair tools and equipment. Communicate with customers regarding the status of repairs and working with them to ensure they are satisfied with the repair process.
Nexen Tire America
Diamond Bar, Ca // Southeast Regional Sales Manager // 04/2015 – 03/2018 Cover assigned territory of Mississippi, Alabama, Tennessee, and Florida. Develop and grow accounts within my territory to achieve sales plans and goals as required. to support the strategic growth of the company.
Schedule meetings and visit with new and existing customers to review product needs and determine other opportunities. Liaison between customers and the company for up-to-date status of service, pricing and new product release launches. Organize dealer events and deliver sales presentations to key clients. Prepare sales report showing sales volume, potential sales, and areas of proposed client base expansion. Provide outstanding customer service in terms of accuracy, timeliness, and responsiveness. American Tire Distributors
Mobile, Al // Outside Account Manager // 03/2009 – 03/2015 Develop and grow assigned accounts/territory and new accounts to achieve sales plan as required to support the strategic growth of the company.
Achieve monthly and annual budget/plan as assigned by GM, RVP and the company. Develop and maintain existing customers by creating and implementing an annual sales and marketing plan. Promote and educate customers on different tire programs and suitable promotional activities. Maintain a thorough knowledge of products, policies and merchandising information to effectively serve dealers. Monitor and communicate competitive information including pricing, policies and marketing strategies and relating information back to appropriate personnel.
American Tire Distributors
Jackson, Ms // Customer Service Representative // 09/2007 – 03/2009 Provide customer service by answering, handling and resolving customer questions, requests and complaints. Efficiently serve customers by maintaining a thorough knowledge of products, programs, and merchandising information for an assigned market.
Promote and educate customers on different tire programs and suitable promotional activities. EDUCATION
Meridian Community College
Associate of Applied Science // Business Administration // 2001 Jones County Jr. College
Associate of Applied Science // Heating and Air Conditioning Technology // 2003 University of Southern Mississippi
Bachelor's Degree of Science // Business Administration // 2005 SKILLS
Sales/Account Management
Sales Plans
Sales Presentations
Microsoft Office
Interpersonal skills
Communication skills
Negotiation skills
Problem Solving
Organization & Planning
Training/Developing
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