Accounts Receivable Administrative Assistant
Resume:
MARIA LORENC
734-***-**** ● *********@*****.*** ● Livonia, MI 48150
EXPERIENCE
Accounts Receivable Coordinator Aramark Refreshment Services, Livonia, MI SEP '23 - PRESENT
Monitor aging report for local and national accounts for two market centers and take appropriate action when necessary.
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● Assist in the collection process by sending out overdue notices to delinquent customers.
● Generate weekly and monthly AR statements and sent them to customers via email or mail.
● Review aged trial balance and provided detailed analysis of outstanding receivables.
● Investigate disputed items and resolved issues accordingly.
● Communicate effectively with customers regarding billing inquiries and account disputes.
● Process invoices, credit memos, and payment requests in accordance with company policies.
● Collaborate with other departments to resolve billing errors and discrepancies.
● Perform regular audits of customer accounts to detect any irregularities or discrepancies.
● Collaborate with department leads and senior management to coordinate operations and drive improvements.
● Produce daily and monthly reports for finance department and senior management.
● Manage team members responsible for day-to-day operations of the billing department.
● Modified billing practices to create processes in conjunction with information technology and operations.
● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
● Meet deadlines while maintaining high-quality deliverables.
● Identified ways to improve efficiency in operations and implemented process changes. Senior Administrative Assistant II Aramark Refreshment Services (Formerly Total Vending), Plymouth, MI OCT '18 - SEP '23
● Process and reconcile weekly inventory for warehouse, research variances, report findings.
● Collaborate with operations on new account setup.
● Place orders for coffee service, resolve issues with inaccurate deliveries.
● Manage relationships through customer support line to ensure customer satisfaction.
● Reconcile vending and market tapes to cash, tracking variances.
● Oversee money room: Checking in, counting drivers cash bags, balancing and preparing cash deposits. Manage accounts receivable and collections, remote deposits, posting payments and keeping past due down to monthly goals.
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● Reconcile vending and market tapes to cash, tracking variances.
● Balance and post weekly revenue for two market centers.
● Monitor product margin, running weekly negative margin reports and rebilling as needed.
● Prepare, review and submit month end metric reports to Controller.
● Trained and onboarded new office staff members.
● Supervised administrative team of five, driving front office operations and continuous workflow.
● Created and reviewed schedules, maintaining staffing levels to meet service goals.
● Developed and implemented office procedures to improve efficiency.
● Developed training modules and documentation to train staff.
● Evaluated employee performance during annual reviews and determined appropriate action plans as needed. Billing Manager Fusion Transportation, Livonia, MI JAN '17 - MAY '18
● Acted as point person for billing-related inquiries to assist various departments.
● Oversaw the preparation of monthly client invoices ensuring accuracy in all calculations.
● Monitored, assigned and reviewed disputes filed by customers to quickly find resolutions.
● Processed daily factoring schedules, driver settlements.
● Supported Controller by updating Quickbooks and processed all carrier invoices
● Maintained positive relationships with clients and drivers. Office Manager Gelardi Produce, Brighton, MI
MAY '12 - DEC '16
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
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● Resolved customer inquiries and complaints with timeliness and professionalism.
● Created and maintained filing systems to ensure accurate record keeping.
● Coordinated with vendors to purchase necessary supplies in a timely manner.
● Processed a high volume of invoices daily utilizing accounts payable software for accurate record keeping.
● Resolved payment discrepancies by communicating with vendors.
● Paid vendors with company funds by confirming accurate checks and scheduling payments.
● Applied customer payments correctly to appropriate accounts.
● Assisted customers with inquiries regarding billing or account status.
● Managed collections process for past due invoices using telephone calls, emails, letters.
● Reviewed bank account activities on a daily basis ensuring accuracy of transactions.
● Developed and maintained detailed journal entries for General Ledger accounts.
● Managed employee records in timely manner, including new hires, terminations, and salary changes.
● Processed payroll for up to 20 employees biweekly, ensuring accuracy of pay and deductions. EDUCATION
Churchill High School, Livonia, MI
JUN '93
High School Diploma
Schoolcraft College, Livonia, MI
General
SKILLS
Microsoft Office Oracle Salesforce Quickbooks Vendsys Collections expertise Aging balance management Financial records and reporting Accounts Receivable Problem-solving aptitude Coaching and Mentoring Self Motivation
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