Office Assistant Customer Service

Trevor O’Gorman

Calgary, AB

*************@****.** 403-***-****

Skills:

Conversational & written professional proficiency in European and Canadian/Quebec French

Conversational & written proficiency in Calabrese, Italian and Spanish

Microsoft Office proficient (Excel, Word, PowerPoint, Outlook)

Hand hygiene

Record keeping

Average typing speed of 65 WPM

Excellence in telephone and online etiquette

Decision making in a crisis

Interdepartmental collaboration

Team problem solving

Workplace safety monitoring

Task prioritization

Medical Terminology proficient

Training:

Canadian Red Cross – CPR & First Aid, Lougheed House 2022

Canadian Red Cross – Psychological First Aid, Lougheed House 2022

Microsoft Excel – Southern Alberta Institute of Technology 2022

Medical Office Assistant Practicum – Canada Diagnostic Centres, Glenmore Landing Office, Calgary, Alberta 2021

Medical Office Assistant/Unit Clerk Diploma – Southern Alberta Institute of Technology 2021

Recent Employment:

Administrative Assistant – Maraman Business Solutions, Winter 2022 – Current – provided administrative support with filing, transcription, editing, data organization, research assistant, email and telephone correspondence, mail organizing.

Karma Energy Exchange Staff Member – Hotshop Hot Yoga Victoria Park, Winter 2024 – Spring 2025 – ensured consistent housekeeping standards by regularly inspecting and cleaning the fitness studio rooms and changing rooms, regularly aided in laundry, yoga mat cleaning and item inventory including towels, toiletries and cleaning products.

Historical Interpreter & Tour Guide – Heritage Park Historical Village, Spring 2024-Autumn 2024, current – Recreated and demonstrated historical recipes on a wood-burning stove between 1870-1920s, conducted tours for travel trade groups as well as for the general public.

Site Supervisor, Elections Alberta, Spring 2023 – provided voting area supervision support on election day and delegation of election officer duties and expediting tasks to ensure electoral efficiency.

Usher/Front of House, Arts Commons, Summer 2022 – Summer 2023

Working in the various venues at the Arts Commons Complex, including the Engineered Air, Martha Cohen and Max Bell Theatres & The Jack Singer Concert Hall, to facilitate and enhance the experience of live theatrical and or music performance in the core of Calgary’s Arts & Entertainment district for guests of all ages.

Event Host/Restaurant Host/Front Desk Assistant, Lougheed House, Summer 2022 – Winter 2023

Facilitating set up, take down, and housekeeping for guests renting The Lougheed House for events including weddings, conferences, and special touring exhibits, confirming restaurant reservations, assisting servers and kitchen staff with additional housekeeping duties, assisting in supervision of the front desk, welcoming guests and providing information about the museum, restaurant hours and upcoming events & touring exhibits.

Deputy Returning Officer, Elections Canada, Calgary, Alberta: Fall 2019, Fall 2021, Spring 2025. Oversaw the electoral process for federal voters on election day. Acquired an essential skill in record keeping and information verification.

Merchandise Cast Member, Canada Cultural Representative Program at Walt Disney World’s Epcot, Orlando, Florida, USA: February 2018 – February 2019

Served up to 500 guests per day by assisting them in finding fabulous souvenirs to take home, conducted guided tours of The Canada Pavilion for up to 50 guests per month. Served as a member of World Showcase West Safety Committee, performing routine inspections for consistently enforcing company-wide safety standards and regulations. Received 14 Four Keys Awards for Exceptional Guest Service. Developed a profound appreciation and skill for consistently performing service well, especially during busy periods.