Customer Service Health Insurance
Resume:
CHIARA
JONES
*************@*****.***
Eugene, OR 97402
CONTACT
SKILLS
• Travel Planning
• Team Goals
• Foreign Country Regulations
• Reservations Booking
• Operational Efficiency
• Customer Satisfaction
• Health Insurance Sales
• Benefits Programs
• Medicare Knowledge
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Serving the community and clients with compassaion. Ready to apply knowledge and skills to any challenge. CAREER OBJECTIVE
Licensed Benefit Advisor
My Plan Advocate, Salt Lake City, Utah
Travel Sales Agent
Royal Caribbean International
Regional Manager
Home Matters Caregiving
EXPERIENCE
July 2023 - Present
Provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information.
•
Analyzed customer medical records to ensure policy coverage was appropriate for their particular situation.
•
Developed customer relationships, handling inquiries with patience and
• courtesy while maintaining a high level of accuracy and efficiency.
• Conducted outbound calls to existing customers to offer annual policy renewal. Ensured compliance with state regulations governing the sale of health insurance products.
•
Coordinated with external vendors such as doctors' offices, pharmacies,
• hospitals., ensuring all parties were properly informed about policy details. November 2019 - April 2023
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.Arranged travel accommodations for groups, couples, executives and special needs clients.Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Worked flexible hours; night, weekend, and holiday shifts.
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February 2012 - May 2014
Established and maintained operational standards for east portland locations.Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.Supervised staff to optimize brand expansion initiatives and productivity.Led targeted training programs to educate staff on product benefits and service capabilities.Targeted prospects in other territories through careful research of competitor products, services and trends.
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High School Diploma
Elgin High School, Elgin, OR
EDUCATION
January 2004
CERTIFICATIONS
• Health Insurance/Producer license
Contact this candidate