Customer Service Representative
Resume:
RANDI BOBB
************@*****.***
**** **** ****** ***** *** D Harrisburg, Pennsylvania 17109
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
SKILLS
Complaint resolution
Computer proficient
Customer relations
Documentation skills
WORK HISTORY
Inside Sales Representative West Shore Home-Mechanicsburg, Pennslyvania,05/2023 to present.
Set appointments inbound and outbound calls
Staying on track Key Performance Indicators and metrics meets company expectations.
Customer Service Retention Specialist Comcast, Harrisburg, Pennsylvania, 12/2019 – 05/2023
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Billing Customer Service Representative Comcast - Harrisburg, Pennsylvania, 08/2015 - 12/2019
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Worked in skip trace department find customers to collect on outstanding debts.
Customer Service Representative Pennsylvanian Higher Education Association - Harrisburg, Pennsylvania, 01/2006 - 02/2015
Customer support in a fast-paced environment.
Used Avaya system communicates customers.
Track requests, document problems and record solutions offered.
Used forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended Deferment and Forbearance to customers, thoroughly explaining details.
Worked with Supervisor and escalated chat to problem solve and resolutions customers complaints.
Kelly Services - Harrisburg, PA 03/2004 - 01/2006
Entered customer interaction details in Avaya to track requests, document problems and record solutions offered.
Recommended Deferment and Forbearance to customers, thoroughly explaining details.
Customer telephone calls answered promptly to avoid on-hold waiting times.
Offered advice and assistance to customers, paying attention to special needs or wants.
EDUCATION
Southern New Hampshire University, Hooksett, NH Graduated IN 7/2022 Bachelor of Arts Business Management Degree
Global School of Supernatural Ministry, Harrisburg, PA Graduated IN 05/2020 Certificate: Missionary Studies
Southern New Hampshire University, Hooksett, NH GRADUATED 01/2019 Associate of Arts: Business of General Studies
ACCOMPLISHME NTS
Most valuable Player Award for Comcast from February, May, and September 2019.
Multiple awards from Comcast Customer satisfaction calls that were fee back from our clients.
The supervisor escalated split team with calls and motivation team.
Multiple outreaches within our community and through our school to improve community efforts
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