Customer Service Representative
Resume:
Derek Barnett
Trenton, NJ 08609
Objective Seeking a part-time position. Proactive, highly organized, and results-oriented professional, equipped with intense passion for customer service. Recgnized for improving overall operations and processes while optimizing efficiency. Self- motivated innovator; able to establish rapport with clients, lead by example, and foster a professional work environment based on respect. Skills CUSTOMER SERVICE
Comprehensive knowledge of principles and processes in providing customer and personal services
Well-honed aptitude in assessing client needs and providing services/products to meet those needs
Competencies in gaining customer trust and providing exceptional leadership and large class followings
Exceptional troubleshooting and problem resolution skills to address escalated customer service issues and client problems in a timely manner, eventually ensuring satisfaction and loyalty
OPERATIONS MANAGEMENT
Excellent time management skills to direct staff and handle multiple priorities simultaneously
Proven ability in identifying needs and enhancing efficiencies
Demonstrated adeptness in responding to increasing expectations to further reduce adverse impacts, subsequently improving efficiency and productivity COMMUNICATION AND PROFESSIONALISM
Expertise in identifying needs and delivering readily comprehensible information to appropriate audience, while developing and maintaining positive operational relationships
Effectiveness in fast-paced environments while remaining focused on attaining established objectives
Education William Penn College (1980-1982)
Business Administration
Experience
Cashier –Bottle King – Princeton, NJ
December 2019– April 2020
Experienced in handling currency and customer service issues Customer Service Representative – CENLAR – Ewing, NJ December 2012– September 2013
Did collections service for the bank. Made collection calls and told people with delinquent accounts the different options they had to not go into default Customer Service Representative – JK Group Inc. – Plainsboro, NJ August 2009-January 2012
Delivered exemplary service in performing phone orders on behalf of various Derek Barnett
2
Fortune 500 companies for their Matching Gift and Giving campaign orders Customer Service Representative – GE Medical – Princeton, NJ June 2008-June 2009
Applied best practices in taking orders by phone and answering mails for nuclear medicine orders
Guaranteed compliance with company terms and conditions in handling all mail correspondences and
telephone calls as well as in processing orders for Contrast Media and Nuclear Imaging products
Rendered exemplary service in providing accurate information to customers and sales representatives on
product, pricing, expected shipments, and stock availability
Executed needed action to resolve discrepancies through evaluation and followed-up on a variety of routine
inquiries in cooperation with other concern departments
Worked collaboratively with other departments and GE businesses in supplying non-order related
information
Consistently demonstrated polite and cheerful telephone approach in handling calls focusing on difficult or
irate customers using Phone Pro telephone techniques
Timely responded to customers' inquiries, directing callers to appropriate departments and arranged return
call to ensure action has been taken
Vastly improved customer service through active participation in various in- house skills development
programs
Customer Service Representative – ETS – Ewing, NJ
April 2003-April 2008
Customer service and helping people sign up for PRAXIS test
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