Front Desk Customer Service

Geri L. Mott

Willis, Michigan 734-***-****

ABOUT ME

Highly motivated Administrative Professional with over 30 years’ experience as a proven office manager/leader, skilled in everything from customer service to facilities management to medical terminology and how to get the best deals on office supplies!

SKILLS AT-A-GLANCE

. Customer service . Medical office billing & administration . Financial: billing & collections

. Facilities & Vendor management . Staff management with HR background . Hard worker, loyal & dedicated WORK HISTORY

6/2007 – 11/2014 AND THEN 6/2016 - Current

BILLING REPRESENTATIVE / FRONT DESK SUPERVISOR: IVF Michigan & Ohio IVF Michigan – Front Desk Supervisor duties:

• Manage day-to-day operations for IVF Michigan, P.C.

• Collaborate across offices to ensure consistency is maintained in processes, procedures, and providing an excellent patient experience

• Hire train and supervise front desk staff

• Respond to all patient concerns and issues

• Complete and review, with patients, their fee sheets and offer financial counseling, collect all IVF procedure payments

• Intake new patients and provide necessary information about the process of moving forward

• Manage facility, working with outside vendors and suppliers for facility needs IVF Michigan – Central Billing duties:

• Manage, with empathy and compassion, patient calls and customer service inquiries regarding very sensitive topics

• Proactively handled all collection account matters

• Partner with insurance carriers to verify patient insurance benefits and speak with patients regarding their billing requirements and payment options

• Streamline benefit change process by creating "At A Glance" benefit update page for patient charts, successfully implemented across all locations, evolving to be key document over the past 10+ years to aid patient communication

• Enter daily patient charges, billing and changes to healthcare coverage 11/2014 – 5/2016 FACILITIES MAINTENANCE COORDINATOR Star Partner Enterprises

• Managed facility needs for KFC franchise company with 115 stores in six different states

• Vetted & hired new vendor partners across various maintenance categories in all locations

• Partnered closely with the corporate office on special projects, such as updating kitchens in all locations 6/2000 – 12/2006 PRODUCTION COORDINATOR Johnson Building Group

• Managed production schedule for busy residential builder

• Conducted all homeowner walk-through appointments & warranty issues

• Partnered with homeowners for interior and exterior selections

• Independently handled all home selections for spec houses

• Coordinated with local Township staff on inspections, water meters, etc.

• Conducted all vendor walk-throughs and made site visits for follow-up on progress, problems, etc. GERI L. MOTT

More to Say . . . . . .

EDUCATION

I have attended Eastern Michigan University as well as Washtenaw Community College but, unfortunately, did not continue my studies, instead choosing to start working and moving forward. ADD-ONS

I have also had many years’ experience in the local marketing/advertising agency arena, working with several local agencies over the years in the capacity of office manager, HR & Benefits and general administration. Overall, these experiences have helped me increase my creativity and gain a well-rounded administrative background. Good Communicator

Strong Work Ethic Dedicated

Problem-Solver

Creative Thinker

Ability & Willingness to Learn

Detail-oriented

Analytical

Empathetic

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