Customer Service Representative
Resume:
LaTonya Lush
Austell, GA *****
********@*****.***
Work Experience
Customer Service Representative
Simply Organic Turf Care-Marietta, GA
December 2022 to May 2025
• Kept customers account up-to-date and made sure information was accurate
• Answered up to 100 calls a day and directed the calls to the designated person
• Monitored technicians production and insured it was accurate which included sales amounts and stops made for the day
• Processed payments by phone
• Assisted customer with invoices, statements, and all other inquiries
• Generated various reports on a daily basis to keep track of productivity
• Kept technicians and management abreast on upcoming promotions
• Exhibited superior problem-solving skills by clarifying the customers complaint, determining the cause of the problem, explaining the best solution, and expediting corrections
• Accounts receivable
• Coordinated monthly meetings
Order Entry/ Customer Service
YKK-Marietta, GA
January 2019 to October 2022
• Collected purchase orders through email and fax
• Responsible for accurately entering orders/ data into AS400 (Wings) program
• Managed customer service issues to ensure satisfaction
• Provided available inventory amount, prices of merchandise, and expected arrival date
• Collaborated with production team to resolve issues
• Researched products to ensure accurate items
• Proofread and edited correspondence for errors
Switchboard Operator/Medical Records
GI Specialists of Georgia-Marietta, GA
August 2016 to August 2022
• Answered up to 150 incoming calls and ensured timely and appropriate call routing
• Maintained excellent customer service skills and demonstrated a high level of professionalism towards all customers
• Relayed all Provider call schedules to answering service
• Knowledge of how to navigate in the EMR software to pull and forward requested information
• Managed patients records by keeping them up to date and confidential
• Gathered patients demographic and personal information
• Maintained quality and accurate records
• Committed to following HIPPA guidelines
• Ordered office supplies and sorted mail
Administrative Assistant/Criminal Investigations Division City of Vicksburg-Vicksburg, MS
June 2012 to August 2016
• Assisted Chief of Investigations on a daily basis
• Managed calendar and appointments
• Assisted Investigators in a variety of areas
• Typed and emailed daily felony report
• Prepared all court paperwork for felony arrest
• Assigned case files to Investigators
• Kept the division abreast on upcoming meetings and events
• Kept file and supply room updated and organized
• Distributed incoming mail throughout the division
• Kept supplies stocked and available
• Answered and directed calls to the proper department
• Managed records in ADSI Data Force Software
• Tracked and analysis of crimes in areas
Education
High School
Vicksburg High School-Vicksburg, MS
January 1993 to December 1997
Bachelor's degree
Skills
• Medical records
• Inventory management
• Customer relationship management
• Employee relations
• Cash handling
• Phone etiquette
• SAP
• Food service
• Microsoft Excel
• Organizational skills
• Account management
• Negotiation
• Front desk
• Computer literacy
• Quick service & fast food restaurant
• Cash management
• Retail management
• Research
• Restaurant experience
• Multi-line phone systems
• Medical Records
• Tableau
• Management
• Calendar management
• Microsoft Office
• Clerical experience
• Store management
• EMR systems
• Power BI
• Computer skills
• SharePoint
• Account reconciliation
• Shift management (4 years)
• Medical office experience
• Filing
• Customer service
• Sales
• Supervising experience
• Microsoft Access
• Leadership
• Accounts Receivable
• Typing
• POS
• Microsoft Word
• Time management
• 10 key typing
• Communication skills
• Order entry
• Proofreading
• Analysis skills
• Order Entry
• Landscaping
Certifications and Licenses
Securities Industry Essentials
Driver's License
Non-CDL Class C
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