Operations Manager Continuous Improvement

East Rutherford, NJ ***** 201-***-**** **************@*****.***

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CANDIDA TERRERO

SKILLS

Bilingual: Fluent in English and Spanish

Proficient in Microsoft Word

Proficient in Excel

Proficient in Teams

Proficiency in PowerPoint

Strong leadership and team-building abilities

Expertise in profit and loss management

Skilled in project planning and development

Proficient in Warehouse Management Systems (WMS)

Experienced in compliance and safety standards

PROFESSIONAL SUMMARY

Experienced Senior Operations Manager with over 25 years in distribution and logistics management, skilled in optimizing processes, fostering high-performance teams, and achieving cost savings. Proven track record of meeting service-level agreements (SLAs), enhancing operational efficiency, and driving continuous improvement. Seeking a challenging role to leverage strategic and operational skills for impactful results.

WORK HISTORY

OPERATIONS MANAGER 05/2021 to Current

Performance Team, Avenel, NJ

Lead daily operations of a [number]-square-foot distribution center, managing a team of 200 employees across two shifts to meet and exceed performance targets

Direct warehouse activities, including inventory management, order fulfillment, shipping, receiving, and quality assurance, ensuring alignment with key performance indicators (KPIs) and SLAs

Implement process improvements, reducing operating costs by 3% through streamlining operations and enhancing productivity

Manage recruitment, training, and performance evaluations for warehouse staff, building a culture of excellence and accountability

Collaborate with customers to optimize inbound and outbound shipments, improving transportation efficiency and delivery timelines

Conduct regular audits for compliance with safety regulations, OSHA standards, and company policies, maintaining a safe work environment

Analyze operational data to drive continuous improvement initiatives and maximize operational efficiency

Supervised operations staff and keep employees compliant with company policies and procedures.

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

SENIOR OPERATIONS MANAGER 09/1998 to 02/2021

Century 21 Department Stores, Secaucus, NJ

Managed a 700,000-square-foot distribution center with a team of 300 employees across two shifts, ensuring consistent achievement of performance metrics and cost-saving goals

Oversaw warehouse functions, including receiving, inventory management, order fulfillment, shipping, and quality control, meeting productivity and accuracy targets

Enhanced operational efficiency by implementing process improvements, reducing labor costs by 3% and improving order accuracy by 4.5%

Managed operational budgets, tracking KPIs, and conducting performance analysis for data-driven decision-making

Led the successful implementation of a Warehouse Management System (WMS), overseeing staff training and troubleshooting to ensure seamless system integration

Coordinated with supply chain partners to optimize shipment timelines, improving service levels and delivery accuracy

Established and enforced safety standards, achieving a 2% reduction in incident rates and maintaining OSHA compliance

Worked cross-functionally to align warehouse operations with company goals, enhancing customer satisfaction

OPERATIONS SUPERVISOR 09/1998 to 09/1999

Century 21 Department Store, Secaucus, NJ

Supported high-volume distribution center operations, managing resource allocation, shift planning, and team supervision to meet operational goals

Contributed to process initiatives that increased productivity by 2% and reduced error rates in order processing

Acted as a primary contact for escalated issues, collaborating across departments to resolve challenges and ensure smooth operations

Provided workflow, space utilization, and equipment recommendations, supporting continuous operational improvement

EDUCATION

Hudson County Community College

The ESL / Bilingual Program, 01/1994

Dominican American University

Associate degree, Business Administration, 01/1990

Universidad Tecnologica de Santiago (UTESA)

Bachelor's, Medicine, 01/1988

completed 2 years

LANGUAGES

Spanish

Native or Bilingual

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