Business Analyst Analytics

PROFESSIONAL SUMMARY

Driven master’s graduate transitioning into Business Analytics, offering a superior work ethic and robust technical abilities. Seeking an opportunity to apply critical thinking, embrace continuous growth, and introduce innovative solutions within a professional environment.

EDUCATION

Governors State University (GSU), University Park, Illinois

Master of Science in Business Analytics, GPA: 4.0/4.0 Expected May 2025

K V Ranga Reddy Degree College, Hyderabad, Telangana, India

Master of Commerce September 2022

Bachelor of Commerce in Computers October 2020

TECHNICAL & ANALYTICAL SKILLS

ERP Systems (SAP, Oracle, ERP)

Tableau

Power BI

SQL

Excel

Google Analytics

Python (Intermediate)

Microsoft Office Suites

KPI Tracking & Reporting

Market Research

Financial Analysis

EXPERIENCE

Chesterton Physical Therapy, Inc., Chesterton, Indiana

Business Analyst January 2025 – Present

Conduct data analysis to identify business challenges, defined project goals, and recommended data-driven solutions that improved efficiency and productivity.

Collaborate with cross-functional teams to gather data, create reports, and develop visualizations, supporting informed decision-making and business expansion.

Assist in digital marketing projects by analyzing key performance metrics and forecasting trends, optimizing marketing strategies for increased engagement and conversions.

Center for Student Engagement and Intercultural Programs, GSU, University Park, Illinois

Graduate Assistant October 2023 – Present

Help with organizing cultural events, diversity workshops, and intercultural programming

Tutor students across academic subjects and provide academic support

Provide excellent customer service to students, staff, and faculty while overseeing the front desk

Graduate Student Advisory Board, GSU, University Park, Illinois

Vice President August 2024 – Present

Collaborate with faculty, staff, and students to provide feedback on graduate student experiences, contributing to developing initiatives that enhanced academic and extracurricular opportunities.

Play a key role in organizing and facilitating events that foster community engagement and networking among graduate students, strengthening the student experience.

Advocate for graduate student interests and worked alongside university leadership to implement policies that supported academic success, career development, and overall student well-being.

Indian Club, GSU, University Park, Illinois

Event Coordinator March 2024 – Present

Organize and execute engaging cultural events, enhancing campus diversity and fostering a sense of community among students.

Coordinate with vendors, sponsors, and volunteers to ensure seamless event logistics and drive successful participation and engagement.

Spearhead event promotion efforts, utilizing social media and campus resources to increase attendance and awareness of Indian culture on campus.

Student Senate, GSU, University Park, Illinois

International Student Representative & Public Relations Chair May 2023 – Present

Advocate for the needs and concerns of international students, ensuring their voices are heard in key university decisions and policy changes.

Lead communication efforts through social media and events, strengthening the connection between the Student Senate and the wider student body.

Coordinate cross-campus initiatives, fostering inclusivity and raising awareness of global student perspectives and cultural diversity.

Teleperformance, Hyderabad, Telangana, India

Process Line Trainer & Quality Analyst January 2021 – July 2023

Initiated training for recruits and upskilling the promoted employees in information technology/services.

Delivered robust training courses through diverse methods of classroom, e-learning, and video-based programs

Identified operational shortcomings and develop solution-oriented measurable training modules

Trained on need identification to determine knowledge gaps and overcome shortfalls in training materials and curriculum to improve product knowledge and capabilities

Delivered dynamic training sessions across the business to a heterogeneous learning audience

Imparted and ensured knowledge transfer and retainment through process-specific assessments, leading to continuous improvement opportunities

Participated in bi-weekly client connect and document testing protocols

Reviewed content for trust and safety

Performed quality audits and assuring optimum accuracy while also ensuring subsequent feedback delivery to the associates

Consulted current literature to investigate process malfunctions for repairing defects and upgradation of knowledge bases

Contact this candidate