Customer Service Data Entry

Monique Turner 704-***-**** ****************@*****.*** Charlotte, NC

Monique Turner 704-***-**** ****************@*****.*** Charlotte, NC Professional Profile:

Customer-focused and detail-oriented Timekeeping and Payroll Specialist with 10+ years of experience in administrative operations, employee scheduling, payroll processing, and compliance across nonprofit, retail, and financial service industries. Adept at managing time and attendance systems, responding to employee inquiries, performing audits, and ensuring wage and hour compliance. Proficient in Microsoft Office and known for delivering high-quality support and documentation. Committed to maintaining accuracy, confidentiality, and excellent customer service. Core Competencies

• Timekeeping & Payroll Administration

• Employee Scheduling & Support

• Wage & Hour Compliance

• Customer Service (Phone, Email, In-Person)

• Microsoft Office Suite (Excel, Word, Outlook)

• Data Entry & Audit Support

• Documentation Management

• Cross-Departmental Collaboration

• Training & Onboarding Support

Professional Experience

Program Operations Specialist Blue Ridge Community Action 2023 – 2024 Charlotte, NC

• Supported administrative tasks for program eligibility, client onboarding, and payment processing.

• Responded to inquiries via phone, email, and internal systems support.

• Designed documentation processes for records archival and retrieval.

• Managed data entry in AR4CA and CAP60 systems; supported internal audit.

• Coordinated cross-functional communication between departments to streamline workflow.

Retail Visual Merchandising Specialist Hennes & Mauritz 2013 – 2023 Charlotte, NC

• Oversaw employee schedules, timesheet approval, payroll adjustments, and recruitment support.

• Trained new staff on store systems and procedures.

• Led floor planning, seasonal campaigns, and visual merchandising execution Monique Turner 704-***-**** ****************@*****.*** Charlotte, NC Member Services & Banking Operations Specialist Skyla Credit Union 2013 Charlotte, NC

• Delivered customer support for account transactions, loan payments, and account maintenance.

• Ensured compliance with federal and institutional policies and procedures.

• Handled cash transactions, check processing, and relationship-building with members.

Client Specialist. Truist Financial (formerly SunTrust Bank) 2010 – 2013, Charlotte, NC

• Managed daily transactions, including account openings, loan modifications, and payment processing.

• Responded to customer inquiries and escalated issues to the appropriate departments.

• Ensured adherence to compliance and audit standards.

• Participated in daily and quarterly metrics tracking for performance improvement. Education

Central Piedmont Community College Charlotte, NC A.A.S. in General Studies (In Progress)

Notary Public – North Carolina

Closing Statement

I am eager to bring my strong timekeeping knowledge, proven administrative skills, and customer service excellence to a team that values accuracy, collaboration, and integrity. I look forward to the opportunity to contribute meaningfully to your organization and support its operational goals.

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