Customer Service N A
Resume:
Jylan Bragg *** Cocelli Drive
Bridgeton, NJ *****
**********@*****.***
SUMMARY
I am a skilled customer service and relationship building professional. For over 4 years, I have worked in positions that require excellent customer service, interpersonal and communication skills. I am seeking employment that allows me to use my skills and knowledge in assisting others and their needs. EXPERIENCE
Rutgers Newark, Newark, NJ— Administrative Intern
August 2020- PRESENT
● Assisting with daily office operations.
● Assist office staff with new building development and opening for students
● Assist with university’s inter-department deliveries
● Research and gather information about department projects
● Responsible for other clerical office duties.
Walmart, Millville, NJ— (USA) Apparel TA
May 2021- 2022
● Provide outstanding customer service, receiving 96% in customer service feedback surveys.
● Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks 10% faster than associates.
● Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.
● Helped multiple customers per day by responding to inquiries and locating products.
Cumberland Manor Nursing and Rehabilitation Center, Bridgeton, NJ— T.N.A/ C.N.A
Feb 2022- July 2022
● Performed 100% of resident care functions, including grooming, hygiene, collecting vitals signs, ROM and proper body alignment.
● Made rounds of 15 assigned residents at the beginning of each shift and at least every hour.
● Worked with residents to serve meals and maintain SKILLS
● Customer Service
● Relationship building
● Workplace Efficiency
● Team Contributions
● Patient care
detailed meal documentation 3 times per day.
● Provide social and emotional support to improve residents’ morale.
● Followed LPN or RN instructions for range-of-motion activities for patients.
McDonald’s, Hammonton, NJ— Crew Member
July 2018- 2021
● Mandated customer service training for all workers interacting with customers, increasing google ratings.
● Approved stock supply orders, conducted inspections, and ensured fridge rotation, reducing 5% food waste.
● Received multiple positive customer feedback.
● Provided welcoming and prompt customer service.
EDUCATION
Prism Egg Harbor, Plesantville, NJ— LPN (Licensed Practical Nurse)- current
April 2023 - June 2024
Rutgers Newark, Newark, NJ— Bachelors in Anthropology Minor in Health Society
September 2020 - May 2024
Buena Regional High School, Buena, NJ— High School Diploma
September 2016 - June 2020
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