Customer Service Account Executive
Resume:
WILLIAM LEWIS TIPTON
**** ********* **. **********, ** 27405
**********@*****.***
Objective:
Highly motivated, results driven sales professional with years of experience in Banking and Sales. Proficient in accurate forecasting, business planning and strategic visionary with tactical implementation in an extremely competitive industry.
Experience:
COMEVO
07/2024 – 02/2025. ACCOUNT EXECUTIVE - SaaS Software Sales
• Conducted daily outreach to 50+ decision-makers, scheduling and facilitating product demonstrations to showcase our online orientation solution.
• Delivered targeted presentationsand demos of a cloud-based solution to senior leaders, effectively aligning our platform’s benefits with institutional goals.
• Managed a dynamic sales pipeline, consistently advancing SaaS sales opportunities and achieving weekly and monthly traction toward closures.
• Provided ongoing follow-up and tailored materials to aid decision-makers in gaining internal approval for SaaS implementation.
• Actively promoted the platform at industry conferences, engaging with prospective clients and staying current on trends and challenges in higher education and SaaS technology.
• Led and expanded a large territory across the U.S. and Canada, building relationships with colleges and universities to drive adoption of a SaaS-based orientation platform in the higher education sector.
ROBERT HALF STAFFING
02/2023 – 05/2024. TALENT MANAGER
• Collaborate with clients to understand hiring needs and develop effective Recruitment strategies based on company needs.
• Build and maintain strong client relationships for high satisfaction.
• Making cold calls daily to see if there are any staffing opportunities.
• Calling to see if they are open for us to do stop by for a Client Visit.
• Conduct thorough candidate assessments, interviews, and reference checks.
• Oversee end-to-end recruitment from requisition to candidate placement.
• Provide guidance and support to candidates throughout the hiring process.
• Stay informed about industry trends, market conditions, and competitor activities. ADVANTAGE DESIGN GROUP
10/2018 - 2/2023. NATIONAL ACCOUNT REPRESENTATIVE
• Exceeded Annual Sales Goal by 150%" first year.
• I have also exceeded quota for each year since by 120% or more.
• Establishing and developing my territory of eight states.
• Calling up to 40 decision makers each day at different colleges and universities in the US to schedule demos of our online orientation platform.
• Doing presentation/demos of our cloud-based solution with senior decision makers.
• Follow up with prospects and provide them with supporting material to help gain approval.
• Managing my pipeline to keep gaining traction weekly/monthly towards closing.
• Attending conferences to further promote company’s platform. KB HOME
4/2016 - 6/2018. MANAGER FOR AUSTIN DIVISION
• Was instrumental with helping the Austin Texas Division exceed our Stretch Goals both years there by 110% or more.
• Attend and lead daily closing meeting with Sales & Construction for real-time updates.
• Each Day updating title for closings & sending out survey request.
• Following up with lenders for loan updates.
• Managing and sending out both daily and weekly reports.
• Addressing any appraisal shortages that come in as they come in.
• Addressing any delays on the loan side to see what we can do on the sales side to assist.
• Working with other departments to make sure we close on time and provide the best possible customer experience.
BBVA COMPASS BANK
8/2012 - 3/2016. MORTGAGE BANKING OFFICER
• My first year there after completing training I increased the internet and/or online mortgage banking inquiries from 4% to 22% application rate and subsequently was awarded the Pinnacle Club Member which is the top 5 percent of the top performers across the US.
• Generating New Mortgage Business for the bank.
• Processing the loans and ordering appraisals and title on all properties.
• Participating in occasional training classes.
• Doing daily & weekly reports.
• Developing and implementing more effective systems for online channels. APPLE CORPORATION
5/2011 - 6/2012. MAC EXPERT
• After training I accelerated to the top of the list of performers to win the Quarterly Closer award for the highest Close Rate for that Quarter.
• After the first quarter I won the Benjamin Award for the highest revenue, 360 Award for most consistent overall of all required metrics.
• The last quarter during my year contract I was the first MAC Expert to when all 3 quarterly awards listed in the same quarter for highest revenue, close rate and across all metrics out of 352 Mac Experts.
Education:
1990-1994 University of North Carolina at Greensboro Major: Political Science and Business Administration. GPA: 4.0 1988-1989 North Carolina School of the Arts, Winston-Salem, NC Major: Music Performance
Personal and Professional references available upon request
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