Customer Service Sales Associate

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Kayley A. Kinast

847-***-**** • ***********@******.*** • Kayley Kinast on LinkedIn • Libertyville, Il 60048 EDUCATION

Illinois State University Normal, IL

Major: Bachelor of Fine Arts - Fashion Merchandising December 2026 Cumulative GPA: 3.4

WORK EXPERIENCE

Victoria’s Secret Gurnee, IL

Sales Associate May 2024 - Present

• Process customer transactions, returns, and online order pickups

• Maintain and restock the beauty section, assisting with inventory and shipment

• Offer personalized service through fitting room assistance and bra fittings Queen of Cleaning Normal, IL

Residential Cleaner November 2024 - Present

• Clean bathrooms, kitchens, bedrooms, offices, and living spaces with attention to detail

• Dust all surfaces, clean windows and mirrors using glass cleaner

• Vacuum rugs and hard floors, mop all floor surfaces for a spotless finish Adler Day Camp Libertyville, IL

Summer Camp Counselor June 2023 - August 2024

• Planned and led daily activities, games, and crafts while facilitating bathroom breaks and water refills

• Managed scheduling and ensured timely transitions between locations

• Supervised camper drop-off and pick-up

• Handled conflicts, injuries, and parent concerns with professionalism Dry Goods Vernon Hills, IL

Sales Associate August 2021 – March 2022

• Styled customers and guided them through product selection

• Operated register, processed returns, and maintained fitting room cleanliness

• Recognized as “Employee of the Week” four times for service and reliability LEADERSHIP, ORGANIZATIONS, & ACTIVITIES

Sequin Fashion Magazine, Illinois State University Normal, IL Model Fall 2023 - Present

• Represent the magazine as a model, showcasing fashion pieces, themes, and concepts in photoshoots and events

• Featured in The Heathers article, modeling as Heather and The Horror Film as Elvira

• Support and promote the magazine on social media platforms Illinois State Fashion Show Normal, IL

Fundraising Assistant, Model Spring 2024

• Walk the runway as a model, presenting handmade fashion pieces by two designers Page 2

• Attend all model practices and fittings while helping to raise and secure funds Assistant Marketing Director, Model Spring 2025

• The assistant role includes assisting the Marketing Director with creating visuals, promoting the show, fundraising, sponsorships, and decor planning

Expertise

Professional & Industry Skills

• Styling & Fashion Merchandising

• Customer Service

• Team Collaboration

• Visual Merchandising

• Time Management

• Residential & Commercial Cleaning

Technical Skills

• Point-of-Sale (POS) Systems

• Microsoft Word, PowerPoint, Excel

• Canva (Graphic & Presentation Design)

• Social Media Promotion

• Google Drive (Docs, Sheets, Slides)

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