Charis Jetton
Saulsbury, TN *****
********@*****.***
Professional Summary
Ensuring excellent customer service. Implementing exceptional communication skills in the workplace. Continually & effectively working efficiently on the job. Very detail oriented also extremely well organized. Strong interpersonal skills: ability to lead, communicate & motivate teams. Creative problem solver. Multitasking & prioritizing workload in a fast-paced environment. Work Experience
Assistant Manager
Sugaring NYC-Cordova, TN
June 2024 to Present
Ensure each guest receives excellent customer service Investing and providing training and tools needed for successful client interactions & services
• Implementing great communication
• Marketing ideas/promotions
• Monitoring all guest accounts
• Promoting the sale of packages
• Monitoring any and all scheduling errors
• Phone etiquette
• Multi Phone lines
• Assessing inventory and sales weekly
• Promoting all product knowledge to our team
• Bank deposits, monitoring petty cash as well as all nightly deposits
• Driving sales with our products as well as services & packages
• Training / coaching
Assistant Manager
Massage Envy-Collierville, TN
May 2023 to February 2024
• Setting the standard etiquette for clientele
• Leading by example
• Outstanding customer service
• Training/coaching
• Scheduling / rescheduling/conflicts
• Multiple phone lines
• Driving sales to meet quotas
• Assessing our members needs
• Greeting guests/ creating new accounts
• Providing guests / members knowledge, understanding of what our company offers / also that we care
& ensure their safety
• Implementing great communication
• Continuously maintaining upkeep on e-mails & member accounts.
• Opening/closing tasks
• Handling internet leads for memberships/ appt bookings
• Bank deposits
• Time edits
• Payroll
• Monitoring suspended accounts/processing suspended payments
• Inventory
Recieving Manager
Bed Bath & Beyond-Collierville, TN
November 2022 to July 2023
• Sales associate/ cashier
• Excellent customer service skills
• Monitor Truck Shipping & Receiving times / proper dock management
• Pick/packer for online orders
• Training Receiving Associates to unload/check in freight on RF Scanners / pallet jack.
• Training Associates on Zebra scanners
• Freight/ inventory control
• Operate pallet jack
• Maintain cleanliness in accordance with safety standards
• Damage out products
• Refunds/returns according to store policy
• Merchandising/pricing
• Demonstrate prompt guest services
• Expedite curbside pickups promptly
• Drive sales to boost promotions
Server/Waiter
IHOP-Mount Pleasant, MI
January 2008 to July 2011
• Excellent customer service/hospitality
• Ensuring a wonderful dining experience for each guest
• Keeping the products stocked
• Helping expedite mine as well as my co-workers orders in a timely manner
• Cleaning up my section after each shift
• Responsible for cashing out each table bill at the end of the meal. Assistant Manager/Catering Manager
Forjas Restaurant-Midland, MI
April 2005 to December 2007
• Prepping catering deliveries
• Processing all catering invoices/accounts
• Ordering kitchen inventory
• Scheduling
• Hiring/Firing/Training wait-staff
• Payroll
• Bartending/Serving
• Excellent Customer Service Skills
• Expediting food orders in a timely manner
Education
Some College in Business Management/ Interior Design Delta College-Saginaw, MI
August 2003 to May 2007
Skills
• Customer service
• Accounts receivable
• Analysis skills
• Time management
• Team management
• Microsoft Excel
• Staff training
• Sales
• Management
• Recruiting
• Cash handling
• Organizational skills
• Organizational management
• Assistant manager experience
• Merchandising
• Office management
• Microsoft Powerpoint
• Google Docs
• Windows
• Store management
• Microsoft Office
• Supervising experience
• Multi-line phone systems
• Leadership
• Sales management
• Typing
• Communication skills
• Profit & loss
• Administrative experience
• Computer skills
• Spanish
• Inventory control
• Conflict management
• Clerical experience
• Office experience
• Phone etiquette
• Microsoft Word
• Data entry
• Microsoft Outlook
• Multilingual
• Retail management
• QuickBooks
Certifications and Licenses
Driver's License