Customer Service Assistant Manager

Charis Jetton

Saulsbury, TN *****

********@*****.***

+1-731-***-****

Professional Summary

Ensuring excellent customer service. Implementing exceptional communication skills in the workplace. Continually & effectively working efficiently on the job. Very detail oriented also extremely well organized. Strong interpersonal skills: ability to lead, communicate & motivate teams. Creative problem solver. Multitasking & prioritizing workload in a fast-paced environment. Work Experience

Assistant Manager

Sugaring NYC-Cordova, TN

June 2024 to Present

Ensure each guest receives excellent customer service Investing and providing training and tools needed for successful client interactions & services

• Implementing great communication

• Marketing ideas/promotions

• Monitoring all guest accounts

• Promoting the sale of packages

• Monitoring any and all scheduling errors

• Phone etiquette

• Multi Phone lines

• Assessing inventory and sales weekly

• Promoting all product knowledge to our team

• Bank deposits, monitoring petty cash as well as all nightly deposits

• Driving sales with our products as well as services & packages

• Training / coaching

Assistant Manager

Massage Envy-Collierville, TN

May 2023 to February 2024

• Setting the standard etiquette for clientele

• Leading by example

• Outstanding customer service

• Training/coaching

• Scheduling / rescheduling/conflicts

• Multiple phone lines

• Driving sales to meet quotas

• Assessing our members needs

• Greeting guests/ creating new accounts

• Providing guests / members knowledge, understanding of what our company offers / also that we care

& ensure their safety

• Implementing great communication

• Continuously maintaining upkeep on e-mails & member accounts.

• Opening/closing tasks

• Handling internet leads for memberships/ appt bookings

• Bank deposits

• Time edits

• Payroll

• Monitoring suspended accounts/processing suspended payments

• Inventory

Recieving Manager

Bed Bath & Beyond-Collierville, TN

November 2022 to July 2023

• Sales associate/ cashier

• Excellent customer service skills

• Monitor Truck Shipping & Receiving times / proper dock management

• Pick/packer for online orders

• Training Receiving Associates to unload/check in freight on RF Scanners / pallet jack.

• Training Associates on Zebra scanners

• Freight/ inventory control

• Operate pallet jack

• Maintain cleanliness in accordance with safety standards

• Damage out products

• Refunds/returns according to store policy

• Merchandising/pricing

• Demonstrate prompt guest services

• Expedite curbside pickups promptly

• Drive sales to boost promotions

Server/Waiter

IHOP-Mount Pleasant, MI

January 2008 to July 2011

• Excellent customer service/hospitality

• Ensuring a wonderful dining experience for each guest

• Keeping the products stocked

• Helping expedite mine as well as my co-workers orders in a timely manner

• Cleaning up my section after each shift

• Responsible for cashing out each table bill at the end of the meal. Assistant Manager/Catering Manager

Forjas Restaurant-Midland, MI

April 2005 to December 2007

• Prepping catering deliveries

• Processing all catering invoices/accounts

• Ordering kitchen inventory

• Scheduling

• Hiring/Firing/Training wait-staff

• Payroll

• Bartending/Serving

• Excellent Customer Service Skills

• Expediting food orders in a timely manner

Education

Some College in Business Management/ Interior Design Delta College-Saginaw, MI

August 2003 to May 2007

Skills

• Customer service

• Accounts receivable

• Analysis skills

• Time management

• Team management

• Microsoft Excel

• Staff training

• Sales

• Management

• Recruiting

• Cash handling

• Organizational skills

• Organizational management

• Assistant manager experience

• Merchandising

• Office management

• Microsoft Powerpoint

• Google Docs

• Windows

• Store management

• Microsoft Office

• Supervising experience

• Multi-line phone systems

• Leadership

• Sales management

• Typing

• Communication skills

• Profit & loss

• Administrative experience

• Computer skills

• Spanish

• Inventory control

• Conflict management

• Clerical experience

• Office experience

• Phone etiquette

• Microsoft Word

• Data entry

• Microsoft Outlook

• Multilingual

• Retail management

• QuickBooks

Certifications and Licenses

Driver's License

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