Data Analyst Help Desk

STACY ADANNA

**************@*****.*** 916-***-****

SUMMARY

A results-oriented data analyst professional with experience in many positions. I thrive in fast-paced environments and enjoy the challenge of solving complex problems. Seeking to contribute training and acquired skills within a Tier One/Tier 2 help desk support role or network support. Work well independently or in a group setting providing all facets of computer support and understanding of numerous software packages and operating systems. KEY SKILLS

• Excellent written and verbal communication skills.

• Excellent presentation and negotiation skills.

• Creative and critical thinking skills.

• Leadership and conflict resolution.

• Teamwork.

• Adaptability.

PROFESSIONAL EXPERIENCE

June 2022 –

January 2024

Data Coordinator, Abbott Laboratories, Sylmar, CA

• Collect, review, and verify clinical trial data from various sources to ensure accuracy and completeness.

• Enter and manage clinical trial data in electronic databases and systems according to established protocols and procedures.

• Collaborate with cross-functional teams including clinical research, medical affairs, and data management to ensure data consistency and quality.

• Assist in the development and implementation of data collection tools, case report forms (CRFs), and electronic data capture (EDC) systems.

• Perform data cleaning and validation to identify discrepancies and inconsistencies, working closely with study sites to resolve data queries.

• Generate and distribute data queries to investigative sites and monitor the resolution process.

• Ensure compliance with regulatory requirements and industry standards for data management and clinical trial conduct

February 2021 –

May 2022

Customer Experience Officer, Medical Wear Outlet, Sacramento, CA

• Developed and implemented a customer-centric strategy aligned with the overall business objectives.

• Analyzed customer journey and identified key touchpoints and opportunities for improvement.

• Used feedback to identify areas for improvement and develop action plans to address customer concerns.

• Oversaw customer service operations to ensure prompt and effective resolution of customer issues.

• Implemented and maintained customer service standards and protocols. Page 2

September 2019 –

January 2021

Data Entry Manager, Payless Taxes Online, Lodi, CA

• Collected and digitized data, such as financial statements, client info, invoices, and receipts.

• Organized storage systems and fixed data inconsistencies.

• Maintained a detailed and organized storage system to ensure the completeness and accuracy of the data.

• Answered queries associated with data or data errors in the system.

• Established data entry standards, besides continually updating filing systems to improve data quality.

• Adhered to the best data management practices, including maintaining a high standard of accuracy and efficiency.

• Kept a record of hard copy data, ranging from financial documents to inventory checklists.

June 2018 –

August 2019

Project Coordinator, Medical Wear Outlet, Sacramento, CA

• Communicated to all project stakeholders on project progress and risks, collected feedback

• Conducted in-depth analysis of project requests from management to identify project goals and objectives.

• Created schedules and assigned tasks by working closely with all stakeholders.

• Managed deliverables, resource calendars, and expense reports.

• Reported to Senior Manager, Sales Department, on project status, budget, progress, procurement status, and team performance.

• Worked with the team to make sure that the project was on track, to remove barriers to success, provide resources and required data. EDUCATION

2019 – 2022 California State University, Northridge, CA Bachelor of Arts, Communications

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