Employee Relations Business Partner

KIMBERLY BROWN

Little Rock, AR ***** • 501-***-**** • *****************@*****.***

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SUMMARY

Results-driven Human Resource Business Partner with over 15 years of experience in HR management, employee relations, and compliance.

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WORK EXPERIENCE

JJ Xpress — Olive Branch, MS

Human Resource Business Partner

Jan 2023 - Present

- Developed recruitment strategies for qualified drivers, leading to a 20% increase in applications.

- Streamlined onboarding processes, ensuring compliance with DOT regulations for new drivers.

- Addressed employee grievances, resulting in a 30% reduction in reported issues.

- Conducted performance evaluations and aligned metrics with safety and productivity goals.

- Ensured adherence to DOT regulations, maintaining a 100% compliance rate.

- Created training programs enhancing safety and customer service skills for drivers.

Mondelēz International — Little Rock, AR

People Experience Advisor, Contractor

June 2022 - Dec 2022

- Oversaw employee performance reviews, enhancing staff development initiatives.

- Conducted investigations into employee relations issues, implementing necessary operational changes.

- Maintained regulatory compliance, reducing legal risks by 25%.

- Managed data collection to identify organizational needs and develop targeted solutions.

- Approved ADA requests, improving employee experience through streamlined processes.

Goodwill Industries — Little Rock, AR

Human Resources Generalist

Aug 2021 - March 2022

- Guided regional leadership on employee relations, resulting in improved workplace satisfaction.

- Investigated employee relations issues, contributing to data-driven corrective actions.

- Managed unemployment documentation, achieving a 90% success rate at tribunal hearings.

- Facilitated onboarding and off-boarding processes for a seamless employee experience.

Oaklawn Racing Casino Resort — Hot Springs, AR

Human Resource Business Partner

Jan 2020 - July 2021

- Conducted hiring and exit interviews, enhancing recruitment strategies.

- Researched and addressed employee relations issues, fostering a positive work environment.

- Led training sessions for new hires, improving policy understanding and compliance.

Walmart — Benton, AR

Human Resource Manager, People Lead

July 2019 - Jan 2020

- Collaborated with management to resolve employee relations issues effectively.

- Provided performance management guidance, enhancing team productivity.

- Managed recruitment and onboarding processes for new staff, ensuring compliance with company policies.

Cardinal Health Inc — North LR, AR

Sr. Representative

Aug 2018 - Dec 2018

- Resolved customer issues through effective research and follow-up, enhancing client satisfaction.

- Trained new employees on company protocols, contributing to improved operational efficiency.

Humana Government Business

Tricare Beneficiary Service Representative

Oct 2016 - July 2017

- Handled high volume of inbound calls, improving customer service metrics.

- Verified insurance benefits, ensuring accurate documentation in the system.

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EDUCATION

Trident University International, Cypress, CA

Bachelor of Science, Human Resource Management — Expected Graduation 2025

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ADDITIONAL INFORMATION

Languages: English (fluent), Spanish (conversational)

Skills: Workday, Service Now, Ultipro, Power BI, PeopleSoft, Paylocity, Salesforce, ADP

Achievements: Recognized for reducing employee turnover rates by 15% at JJ Express.

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