Social Media Customer Service

Chloe Goepfrich-Ashmore

**************@*****.*** 574-***-****

Personal Summary

Ready to work anywhere, whether remotely or in person, with a blend of customer service expertise and graphic design skills. Seeking a role to leverage communication, problem-solving, and design abilities to provide exceptional customer support. Passionate about building relationships and exceeding expectations.

Competencies & Skills

Excellent Communication • Customer Service Expertise • Social Media Management • Organized and Detail-Oriented • Tech-Savvy with Strong Problem-Solving Skills • Microsoft Excel • Word

Professional Experience

Administrative Assistant

New Bethel Baptist Church May 2024 - November 2024

• Designed engaging weekly bulletins, flyers, and social media graphics

• Managed church email communication and social media platforms

• Handled communication with members and businesses via phone calls

Salon Manager & Personal Assistant

The Parlor Beauty Studio January 2024 - May 2024

• Managed appointment bookings, handled finances, and ordered supplies.

• Managed social media presence and content creation.

• Provided exceptional customer service via product education, enhancing client experience.

Hair & Nail Specialist

Design One Salon July 2023 - December 2023

• Operated under seasoned salon owners, focusing on hair color and nail services.

• Managed my online platform via Facebook and Instagram to attract clients.

Shift Leader

Heine Brothers January 2023 - May 2023

• Ensured customer satisfaction by leading the team to provide exceptional service.

• Organized daily tasks and ensured smooth operations in a fast-paced environment.

Manager

McDonald’s (PDI Foods) August 2020 - December 2023

• Trained and supervised team members, ensuring efficient operations.

• Capable of handling various roles within the restaurant as needed.

• Managed cash handling and reconciliations.

Crew Member

McDonald’s (Monteagle TN) November 2024 - Current

Volunteer Experience

Audio/Visual Team Leader

Hilltop Community Church June 2017 - December 2023

• Led audio and visual aspects of services, enhancing the worship experience.

• Trained new team members in AV technology and streaming platforms.

Digital Design Manager

Various Churches January 2020 - November 2024

• Created sermon logos, flyers, and announcements to support church activities.

EDUCATION & CERTIFICATIONS

• Graduate Warsaw Community Highschool

• Graduate Michiana Beauty College, Mishawaka, IN

References

●Lacey Nifong 574-***-****

Store manager McDonald’s (Warsaw Location)

●Jimmy Ngo 770-***-****

Owner, The Parlor

●Bethany Clark 574-***-****

Accountability Partner

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