Customer Service Data Entry

Iveliss Iturrino

939-***-**** ***************@*****.*** RR 02 Box 7090, Manatí, PR 00674

Fully Bilingual: English & Spanish Remote-Ready

Professional Summary

Bilingual customer service professional and interpreter with 20+ years of experience in telecommunications, call centers, and data entry. Proven ability to communicate clearly with clients, solve problems efficiently, and work in high-pressure environments. Adept at remote work, team leadership, and software platforms such as Ensemble and Pay-Tech. Reliable, energetic, and ready to contribute to any organization immediately. Core Competencies Professional Experience

-Customer Support & Call

Handling

- Remote Call Center Operations

- Bilingual Interpretation

(Eng/Span)

- Data Entry & System Testing

- Conflict Resolution &

Collections

- Microsoft Office Suite / Pay-

Tech / Ensemble

- Leadership & Team Training

Language Line Solutions – Remote, PR

Interpreter Feb 2023 – July 2024

- Delivered accurate, real-time interpretation for medical, legal, and customer service calls.

- Maintained confidentiality and cultural sensitivity on all calls. Brand Institute Inc – Remote, PR

Data Entry Team Lead Aug 2020 – Aug 2022

- Oversaw data integrity and trained analysts on quality control standards.

- Conducted linguistic reviews for product data listings. Encore Global Solutions – San Juan, PR

Call Center Representative 2017 – 2020

- Supported internet merchant services, claims, and billing adjustments. Maintained high client satisfaction in fast-paced environment. Advantmed – Remote, PR

Remote Call Center Representative 2014 – 2016

- Coordinated medical record requests for audits and risk adjustment.

- Acted as liaison between insurance companies and healthcare providers.

Education

John Dewey High School

Diploma, June 1993

Additional Highlights

- Managed outreach in multiple contact phases to ensure timely document retrieval.

PRTC/Claro – San Juan, PR

Various Roles 1995 – 2015 (20 years total)

- Collection and Treatment Representative (2008 – 2010) Handled billing disputes, collections, disconnections, and reconnections. Tested and implemented new billing systems and product bundles. Collaborated on residential/business service testing for quality assurance.

- Customer Service Representative

Assisted business clients with new services and billing corrections. Trained customers on media product usage and features. Served as the first point of contact for client retention and issue resolution.

- Directory Assistance Operator

Provided directory listings and connected calls professionally. Maintained up-to-date information and customer call logs.

- Universal Operator

Managed international call routing and language translation as needed. Ensured compliance with international dialing standards.

- Extensive system testing on:

- DSL Platform

-Wisdom Retail (POS)

- Ensemble Billing System

- Strong leadership and

mentoring skills

- Available immediately Open

to onsite or remote roles

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