Project Management Interior Design

ANGELA H. KEYS **** Shawfield Lane, Urbana, MD ***04

MA – Marymount University, Interior Design 301-***-****/***********@*****.*** BBA – Howard University, Finance

PROFESSIONAL SUMMARY: Experienced professional in Commercial Interior Design and Project Management. Superior skills in managing government and private sector projects. Successfully managed 75+ projects at all stages of design simultaneously while at NAVFAC. Delivers projects on time and within budget. Communicates effectively and efficiently with professional clients and laymen. FULL-TIME EXPERIENCE:

Interior Design Project Manager - Social Security Administration, Headquarters April 2023 – November 2024

● Redlined reviews of new projects initially submitted.

● Provided comments and feedback on general and Fire Protection Engineering (FPE) notes, any design layout omissions and/or changes required.

● Completed design review of 117 Kiosk projects within three months. o Verified each of the following for each of the 117 kiosk projects: accessibility, final location, and kiosk storage location. o Drafted email for each project to include AutoCAD drawing, with dimensions, showing final approved kiosk location and sent to regional field office for implementation.

o Final design review used by contracted installation companies at each regional field office nationwide to install the new kiosk. o Uploaded final approved drawings, notes, & installation date into Service Now tracking software. o Trained others on the entire kiosk review process.

● Monitored and updated all changes to the SSA intranet for the Division of Space Management (DSM) in the Office of Realty Management (ORM).

● Performed an extensive survey of 2200 rooms, 450,000+ s.f., in the Annex Building. o Objective was to capture the inventory and condition of each workstation, office, conference room, and/or break room on each of the five floors of the building.

o Entered data gathered into an excel spreadsheet; used to analyze the state of each room within the Annex Building in preparation for a massive onsite workforce return.

● Managed the process and assignment of a digital phone line for each new employee.

● Reviewed and provided written feedback on the newly revised Design Guide for use by all nation-wide field offices. Owner, Interior Design Project Manager – Key Designs & Consulting, LLC – Residential Design September 2020 – Present

● 10413 – Mitchellville, MD – Interior Design Services for First Floor Residence. o Redesign of: Powder Room, to include options for wallpaper, sink, fixtures, lighting & accessories and recommendations. o Provided options, guidance and direction on the selection of Dining Room chairs, statue & stand and their placement in the Dining Room. Additionally, provided options for Rugs for the Family Room and Dining rooms; Window Treatment options and recommendation for the Kitchen, Family, and Living rooms. o Provided lighting and lamp selections and guidance for the Living, and Family Rooms, and the Eat-In Kitchen spaces. o Recommended new layout, and new furniture for the Family room – to include artwork and TV locations.

● 3928 - Urbana, MD – Project Management of Renovations for a 3-Story Townhouse. o First Floor Renovations: Addition of a bedroom & closet – to include a new lighting plan & relocation plan for electric outlets.

o Selected custom carpet, artwork, paint color and new bed linens. o Added a new appliance area in the laundry room to include a refrigerator and microwave. o Second Floor Space Planned: Family and Dining Rooms and the Kitchen Bar Area. Designed & specified custom furniture to include dining room table from Canada, 6 custom dining room chairs & buffet. o Selected & specified family room couch, & ottoman. o Selected and specified 4 custom rod iron & leather bar stools and accessories for the Kitchen Bar. o Third Floor Renovations: Demo’d the wall between two smaller bedrooms to create a guest suite, that doubles as a home office. Demo included flooring, door and doorway removal of one bedroom. Replaced with drywall. Relocated electrical outlets.

o Selected paint, custom carpet, wallpaper, furniture, bed linens, accessories and window treatments. o Layout for Home Office furniture, including desk, chair, storage, printer, & TV.

● 1717 - BALTIMORE, MD – Renovation. 1 Building with 3, one-BedroomUnits. o Demo plans for 3-Kitchens, 3-Bathrooms, 3-Bedrooms, and 3-Open Spaces. o Field measured all 3-1 Bedroom units, and calculated amount of flooring materials needed for each of the spaces throughout all 3 units.

o Presented options for new appliances, fixtures & materials for 3-kitchens and 3-baths; flooring. o Presented window treatments for all 3 units.

o Managed and paid trash hauling crews and other contractors.

● 909 - BALTIMORE, MD - Renovation. 1 Building with 2, two-Bedroom Units. o Demo plan for Kitchen, Bathroom, 2-Bedrooms, and Open Spaces. o Field measured all rooms and calculated the amount of flooring materials needed for each of the spaces. o Researched options for new appliances.

o Managed and paid trash hauling crews and other contractors. Project Manager & Furniture Warehouse Manager - Jones Lang Lasalle/Aerotek Contractor at Defense Information Systems Agency (DISA) Secret Clearance June 2019 – January 2020 (contract ended)

● Reviewed all submitted Help Desk tickets utilizing Corrigo software and corresponded with clients.

● Prepared all Help Desk tickets; created a weekly Help Desk ticket schedule and communicated it to the DISA Facilities team. o Completed 20-30 tickets per week on average of Help Desk requests.

● Escorted & managed a crew of 2-5 MOI furniture installers weekly.

● Created & updated five weekly reports summarizing the Help Desk tickets completed for each week. o Reports included an inventory update and a credit card report.

● Tracked, managed and signed for furniture deliveries to the DISA 4,000 sf warehouse. o Managed the overall KNOLL furniture inventory in the DISA warehouse.

● Project managed independent, small to medium scale, DISA in-house projects. o Included reconfiguration of collaboration spaces, conversions, deinstallations and/or additions of workstations. And the overall furniture needs and/or layout for these spaces. Interior Designer / Interior Planner - NIKA Solutions, Contractor at Walter Reed National Military Medical Center, Secret Clearance - January 2018 – November 2018 (contract ended)

● Participated on weekly team calls with furniture contractor to prepare for moves and post move follow-ups.

● Moved 26+ hospital departments to a 100,000 s.f. new, long-term Patient Annex Temporary Building.

● Performed a monthly, walk-thru of the new Patient Annex Temporary Building before, during and after moves.

● Performed Equipment Survey walk-thru of numerous departments at Uniformed Services University of Health Sciences (USUHS). In preparation of the addition of “Building F” for Education & Research studies.

● Created Equipment Survey spreadsheet for all 20 USUHS departments.

● Crossed referenced Equipment spreadsheets with Architect generated Room Contents Lists and the Room Contents List provided by Navy Facilities’ (NAVFAC) Space and Equipment Planning Software (SEPS) for accuracy, omissions and/or redundancies.

● Performed design review of USUHS at 20%, 35% and a second 35% project submittals. o Captured all comments and entered them in Dr. Checks software to provide feedback to Architect &Engineering firm.

● Attended “Building F” 20%, 35% and second 35% design review meetings, with all users/departmens of the USUHS. o Reviewed and discussed all comments and design layouts with each of the user groups for the new “Buidling F.” Project Manager, Interior Designer - AFG Group, Inc. - Contractor at National Institute of Health

- National Institute of Allergy & Infectious Diseases (NIAID) January 2016- June 2017 (contract ended)

● Twinbrook I & II Building Moves (consisting of 30 Medical Research Labs): o Surveyed 30 Medical Research Labs and compiled 30 accurate Excel Equipment lists. o Reviewed with the Director of each Lab for accuracy and clarity. o Conducted weekly meetings with NIAID Property, Planning, Project, IT and Move Division team leads. o Coordinated all aspects of these Lab moves.

● Building 50 Space Turnover:

o Ongoing meetings with Building Manager, Sr. Administration Manager and Safety Manager. o Discussed requirements needing to occur or be completed by NIAID prior to readying space for “clearance” to then be turned back over to NIH-HQ for redistribution.

o Walked spaces, captured data and pictures, created and distributed meeting minutes, and followed-up with all until completed.

● Office of Human Resources (OHR) Project 3245 sq. ft.: o Three phase in-house reconfiguration project. Phases I & II included changing a double, “U- shaped” workstation to a 9’x12’ enclosed office; enlarging a 9’x12’ office to a 9’x15’ office utilizing Transwall and Knoll new and reused furniture product.

o Coordinated OHR current work operations with new design layout and space assignments for compliance with NIAID specifications, power and data needs to ensure accuracy and adequacy. o Phase III included enclosing adjacent departments, on either side of OHR by adding Transwall product to each side of the office space. Reduced the size of four workstations from 9’x7’ to 9’x6’ to create a Team Room out of two former workstations.

o Liaison between government client and contractors throughout the project from start to completion. o Conducted weekly team meetings with all stakeholders. o Created move schedules for I/T and move contractors. o During construction, performed daily walk-thrus to verify and photograph progress, and compile the punchlist. o Followed up on punchlist progress until all items were completed. o Managed the relocation of employees to swing space, and back to their new office space during all three phases.

● Privacy Room Pilot:

o Developed a detailed Statement of Work, to include the Specifications and an Internal Government Estimate (IGE). o Recommended Materials & Supplied Drawings for nine (9) internal Privacy Rooms and their adjacent open workspace areas. o Project objective: To provide acoustical upgrades and soundproofing, repairs to drywall, repainting of all doors, and adding new door occupancy indicators.

o Conducted walk-thru tours of all nine rooms to bidding contractors. o Documented minutes and questions as a result of the walk-thru.

● Wayfinding Project:

o Co-managed an internal Focus Group whose purpose was to determine the top problem areas for NIAID tenants in the 5601 Fishers Lane 516,000 s.f. building.

o Tasked with making recommendations to resolve the wayfinding issues within the NIAID building. o Developed a plan for the wayfinding solutions: to include the installation of new colored elevator directive signage, and the addition of new Restroom signage throughout the nine floored, two wing, 517,000 s.f. NIAID building.

● Lessons Learned Internal White Papers:

o White Paper #1: Conducted special studies to include interviews with all pertinent parties of the first reconfiguration project within the building. Gathered data from four different stakeholders to document all relevant issues that arose, with the intent of avoiding the same mistakes in future reconfigurations. o White Paper #2: Interviewed all pertinent parties of the OHR Reconfiguration Project after the completion of Phases I & II, and III. Gathered data from all stakeholder groups, analyzed and merged information into one white paper for distribution to all stakeholder members and throughout the NIAID Office of Workplace Solutions. Space Management Specialist - Project Solutions Group, Contractor at Department of Transportation (DOT) - Federal Motor Carriers Safety Administration (FMCSA) July 2013 – January 2016

● Project Manager for 7 DOT/FMCSA Field office Renovations and/or Lease Expiration projects. All projects encompassed the entire design life cycle. Worked with outside brokers to locate potential new space while in conjunction working with GSA. Wrote justifications when GSA required them for specific field offices. Reviewed all GSA Cost Estimates provided for materials and labor costs.

● Successfully managed the build-out and move of the new FMCSA Laredo, TX, new field office project (4,600 sq. ft.). Reviewed design and space layouts of furniture, power, data, and phones to assure accuracy and adequacy for each user group within the space. Confirmed ADA requirements were met.

● Successfully managed the build-out and move of the new FMCSA New York, NY, new field office. (2,500 sq. ft.). Conducted space survey for conformance with occupancy standards and space allocation. Inspected final build out of space and furniture installation for compliance. Managed on site contractors to assure client expectations were exceeded. Confirmed ADA requirements were met.

● July 15, 2013 thru December 31, 2014: Subject Matter Expert on FMCSA's Southern Border project to include program development, planning, design management, and project scheduling oversight for 15 new facilities along the southern border between Texas and Mexico. Project cost allocation was $36M.

● Compiled, reviewed and performed a monthly analysis of all GSA rental payments to ensure funds were appropriately spent and logged for all 100+ FMCSA nationwide offices. Created a spreadsheet, with all found discrepancies, presented to DOT management and resolved issues with GSA.

● Performed a monthly analysis of all 100+ FMCSA nationwide office Security payments to GSA. Created a spreadsheet, with all found discrepancies, presented to DOT management and resolved issues with GSA. Senior Consultant - Booz Allen Hamilton

September 2010 - January 2012

● Contributing Subject Matter Expert member on multiple Tri-Care Management Activity Board (TMA); now Defense Health Agency (DHA)

● Boards Member/Subject Matter Expert for each of the following Boards: o Space Planning Criteria Board

o Space Planning Templates Board and

o Space and Equipment Planning Software (SEPS) Board. o All of which are now used in the creation of hospital rooms for both Military Hospitals and Military Clinics.

● Assistant Instructor for Department of Defense, Space Equipment Planning Software (SEPS) Training Course. o Taught 2-3 SEPS courses annually.

● Researched, analyzed, and compared the current facilities manual and its processes for National Protection & Programs Directorate

(NPPD), a division of the Department of Homeland Security (DHS), against the facilities manuals for GSA and DHS as a whole. o Compiled a matrix based on findings used by NPPD.

● Researched multiple topics and drafted analysis of findings for use by senior management. o Topics included: Touchbook vs. Lifebook laptops; How to Become A FEMA Inspector; and the National Emergency Management Information System (NEMIS) used by FEMA; and FEMA claim forms. Interior Design Project Manager - Parsons, Contractor at US Navy Facilities (NAVFAC) December 2008 - August 2010

● Managed 72 active Interior Design Projects worth over $600M for Naval Facilities Engineering Command (NAVFAC). o Reviewed all FF&E products, power and data locations, mechanical and electrical drawings to assure all complied with NAVFAC requirements, materials, and details for construction.

● Reviewed all Plans and Specifications submitted at the 35%, 60%, 100%, Pre-Final, and Final phases of the design process to assure compliance with all applicable Navy standards and specifications.

● Reviewed and approved all Structural Interior Design (SID) finish materials submittals at the 35%, 100%, Pre-Final, and Final phases of the design process for compliance with Navy standards and specifications.

● Reviewed all Furniture, Fixtures & Equipment (FFE) materials submittals at the 35%, 100%, Pre-Final, and Final phases of the design process to assure compliance with all applicable Navy standards and specifications.

● Chaired and collaborated in project "kick-off" meetings, design charrettes, and other design related review meetings with subcontractors, end users and other NAVFAC team members throughout the project's life cycle.

● Performed site visits of existing facilities with user group(s), architect, and engineers to obtain precise space requirements, space allocations, and specific equipment power load requirements for each project.

● Assisted in the Best Value Determination (BVD) process. Utilized Blanket Purchase Agreements (BPAs) to evaluate and arrive at the final selection of the dealer awarded the FF&E package.

● Met with numerous product manufacturers & product representatives to educate myself on new materials, finishes, and product lines.

● Selected new materials and/or products to resolve unexpected interior design issues during the Construction Management Phase of these projects.

o Presented these resolutions to the end user(s) and/or GC/Contractors when applicable to arrive at a final decision.

● Proficient and efficient in both the "design-build" and the "design-bid-build" government process of Interior Design. Interior Designer II - Ellerbe Becket

June 2008 - November 2008

● Reconfigured space and furniture layouts, while managing the design process for Central Intelligence Agency (CIA).

● Contributed to the development of all aspects of the buIlding design process, including presentation materials.

● Drafted and assembled complete sets of construction documents for all assigned projects.

● Collaborated with outside vendors to select furniture, finishes and materials for all assigned projects.

● Working to obtain Top Secret Clearance when approached by Parsons for the above listed position. Interior Designer - Lawson & Associates, Architects January 2006 - July 2007

● Independently designed furniture plans and created the finish schedule for a 5-story, 100,000 s.f. new building for Retirement Living Television, in Baltimore, MD. Selected all furniture, finishes, & equipment (FF& E) for Retirement Living Television project.

● Co-Project Managed, for AARP’S CEO/President, and the Board of Directors, a 3-part meeting room upgrade and a private conference room upgrade.

● Created marketing materials, as required, for use in bidding new projects in response to Request for Proposals (RFPs).

● Selected furniture, finishes, and equipment (FF&E) for the new design of a mixed-use, three-story building with multi-use spaces. Part office and part residential for Fathom; a graphic design firm in Washington, DC.

● Designed the furniture plan, selected furniture, finishes, and equipment (FF&E) for Middle Eastern Broadcast Corporation, a 4,100 s.f. Broadcast, news-media firm located in the Washington, DC, National Press Building.

● Redesigned the layout and utilized AutoCAD to created drawings for built-in millwork; for the cabinets and workspace of the Make-up Room, at Fox Ch29 – WTXF television station, Philadelphia, PA.

● Redesigned the floor plan to create two additional offices, and a reception area for Copeland, Lowery & Jacquez a law firm located in Washington, DC.

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