Customer Service Sales Associate

Chantelle Charles

Norfolk, VA ***** 1-757-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Dynamic Sales Associate with proven expertise at Macy's, excelling in customer service and relationship building. Recognized for enhancing store visual appeal and effectively managing high-stress situations. Skilled in cash handling and fostering customer loyalty, consistently achieving sales goals through exceptional people skills and teamwork. Reliable and goal-oriented professional dedicated to delivering outstanding service.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

SKILLS • Customer service

• Teamwork and collaboration

• Time management

• Problem-solving skills

• Multi-tasking strength

• Problem-solving

• Excellent people skills

• Reliable and punctual

• Goal oriented

• Exceptional customer service

WORK HISTORY BARTENDER 01/2020 to CURRENT

Self Employed Norfolk, VA

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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• Kept bar presentable and well-stocked to meet customer needs. C C

SALES ASSOCIATE 07/2014 to 04/2021

Life Protect 24/7 Norfolk, VA

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Cultivated strong connections with clients to boost loyalty.

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Answered customer questions about sizing, accessories, and merchandise care.

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Provided positive first impressions to welcome existing, new, and potential customers.

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• Engaged with customers to build rapport and loyalty. SALES ASSOCIATE 04/2005 to 04/2009

Macy's Miami, FL

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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EDUCATION High School Diploma General Studies 06/2003 Homestead Senior High, Homestead, FL

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