Customer Service Data Entry

Zina Bibb

Customer Service Advocate

Westerville, OH 43082

***********@*****.***

+1-614-***-****

Professional Summary

To obtain employment in customer service/call center/data entry Authorized to work in the US for any employer

Work Experience

Customer Service Advocate I

HUMANA Military TRICARE East pearl interactive network-Westerville, OH March 2024 to December 2024

Worked with veterans and thier family to update insurance policies.helped and assisted with questions.High Security Clearence. CAC card.

Customer Service Advocate

Gardner inc-Columbus, OH

September 2019 to January 2024

Customer.support inbound/outbound calls. Problem resolutions.e-mails.chatroom.D365 program. Completing refunds.

General Reservation Agent

G6 Hospitality-Columbus, OH

June 2015 to February 2019

Making reservations for motel6 and studio6 taking inbound calls from customers to reserve rooms. canceling and modify.

Collections Agent

Alliance Data-Westerville, OH

April 2006 to March 2007

inbound/outbound calls helped clients with overdue credit cards 3-6 months in collections, helped make payment arrangements to help clients to get their accounts up to date. skip traced accounts. Security Supervisor (Lieutenant)

Pinkerton Security-Columbus, OH

October 1996 to March 2003

• Ran shift of 13 officers

• went post to post made sure that officers followed procedures and policies of properties.

• responded to medical emergencies,fire alarms etc

• attended corporate meetings, scheduling, payroll,faxed documents

• made rounds of properties,incident reports

Education

Diploma in medical

American school of technology - Columbus, OH

October 2005 to October 2006

nitro high school

1983

Skills

• Customer Service

• Communication skills

• Typing

• Windows

• Live chat

• Microsoft Excel

• Data Entry

• Security

• Medical terminology

• Computer literacy

• Microsoft Office

• Customer service

• Salesforce

• Front desk

• Communication skills

• English

• Front Desk

• Call Center

• Supervising experience

• Typing

• Salesforce

• Organizational skills

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