Business Analyst Systems

DANIEL GRESSER

***** ******* *****, ****** ******, Maryland 20906

***.*******@*******.***, 443-***-****

Summary:

Senior Systems Analyst/Technical Writer with over 25 years' experience on government and healthcare software development projects, providing program management and technical support, including SDLC technical writing, requirements definition, manual testing, and end-user application support. Ensure compliance with technical and regulatory requirements, and that deployed solutions satisfy original problems. Help resolve production problems and communicate issues between stakeholders to help broker solutions for new system functionality and manage expectations based on cost/benefit. Goal is to provide Management with information to support decision-making and allocation of limited resources between competing priorities. Help develop and implement technical and administrative SOPs and waiver policies to ensure complete and accurate status monitoring and cumulative reporting.

Current/Recent Experience:

2022-to-present – DHS/TSA System Support Engineer with ASRC Federal, Reston, VA.

Support a secure airport data broker project for both application development and operations. Use Microsoft Office suite and SharePoint for requirements management support using GitLab to track and test product backlogs. Research and generate status reports, presentation graphics, and SDLC documentation. Run production queries for system status checks and monthly operations reporting.

2020 to 2022 – DHS/ICE Business Requirements Analyst with CyberData, Reston, Va.

QA/Requirements support for immigration tracking applications, using Jira and SharePoint. Verify that new features are approved and tracked using Jira.

2012 to 2020 – DHS/USCIS QA & DevOps Engineer supporting with NTT Data, Tysons Corner, Va.

Supported a QA/DevOps workflow tool for administrative and technical compliance to deploy upgrades to 100+ production immigration applications, including a centralized Enterprise Service Bus and interfaces with other agencies. Workflow review verified that new features from requirements were approved, tested, and updated in SDLC design, operations, and user documents.

2010 to 2012 – DHS/USCIS QA & DevOps Analyst support with Pragmatics, Tysons Corner, Va.

Conducted requirements documentation reviews for USCIS’s portfolio of immigration systems, including Concept of Operations, Functional Requirements, System Design, Operations Guides, Test Plans, and User Guides. (Jira, SharePoint, MS Office suite for status reporting.) Assist with proposal writing and data calls for audit compliance.

Other Past Experience:

Business Analyst contracting at FDIC, Arlington, VA, (1 year).

Wrote use-case scenarios (using Rational ReqPro) for a Content Management System for a Documentum full-text database.

Business Analyst contracting at U.S. Dept of Energy, Washington, D.C. (1 year).

Helped prepare OMB IT Exhibit 53/300 Financial Reports (mapping funding to Agency goals); assisted with security/C&A documentation.

Business Analyst contracting at U.S. Food & Drug Administration, Silver Spring, Md. (1 year).

Responsible for technical Meeting Minutes for a project to support drug labelling templates.

Business Analyst contracting U.S. Veteran’s Administration Hospital, Baltimore, Md. (4 years).

SDLC documentation and testing for Grants Management System; assisted with manual data collection and reporting.

Business Analyst contracting for FreeBizMag.com, Laurel, Md. (1 year).

Created user documentation by extracting business rules and data field definitions from Java and ASP source code.

Business Analyst contracting at Defense Finance and Accounting Service, Lexington Park, Md. (1 year). Extracted business rules and data definitions from COBOL source code for converting legacy finance system.

Business Analyst contracting at U.S. Navy, Washington, D.C. (4 years). Wrote SDLC documentation, including: ConOps, User Guides, Test Plans, and Data Flow Diagrams (UML)/data models.

Business Analyst contracting at For U.S. Dept of Transportation, Washington, D.C. (1 year).

Wrote functional specifications for an Executive Correspondence Tracking System.

Technical Writer/Help Desk/Operations Engineer and Intelsat, Washington, D.C. (8 years).

For a satellite control data center, provided technical and administrative support for time-sharing, batch, and office systems (mainframe, minicomputer, and LAN). Designed and loaded multi-language Content Management System using the Intext full-text search engine. Wrote Help Desk guide for business and scientific program development services.

Editor for Admissions System Data Dictionary, Johns Hopkins, Baltimore. (1 year).

Prepared user guide and conducted training.

Classroom Trainer for Navy Hospital Information System, Jacksonville, Florida. (1 year).

Prepared user guides and conducted training for medical staff.

Education:

University of Maryland, College Park, Md., B.A., English

Additional university and industry coursework in: Systems Analysis, Computer Architecture, Programming languages/batch script processing, SDLC & Agile Methodology, Content Management and Text Retrieval systems, Office and IT Project support tools (Jira, GitHub, SharePoint, and Confluence).

Intermediate fluency in Brazilian Portuguese.

Contact this candidate