Customer Service Representative

Rosalia M. Morton

Hendersonville, TN 629-***-**** *******.*******@*****.***

Objective

To obtain a Customer Service Representative position with a company, that enables me to grow with the company as well as utilize the skills that I possess.

Experience

Frost Arnett – Remote Nashville, TN- Medical Billing Representative

January 2022- Current

· Preparing and submitting billing data and medical claims to insurance companies. Ensuring each patient's medical information is accurate and up to date.

· Preparing bills and invoices and document amounts due to medical procedures and services.

Scribe America- Remote Nashville, TN- Medical Scribe

August 2019 – January 2022

· Accompany physicians on patient visits via zoom, transcribing dictations of patient medical, social, and familial histories, medications, allergies, findings from physical examinations and procedures, and physician recommendations.

· Transcribe diagnoses, symptoms, and results of laboratory and radiographic tests and send orders for referrals, tests, medications, and procedures as directed by physician.

· Support administrative team with additional tasks as needed to ensure smooth daily operations.

Dodge’s Chicken- Hendersonville, TN- Shift Leader

September 2014 – August 2019

· Operated the cash register, processed payments, provided customer service, prepped and cooked food. Assisted customers in sending and receiving Western Union.

· Supervised a shift of 5 – 10 employees, trained new employees, and completed daily paperwork.

The Maids- Goodlettsville, TN- Administrative Assistant/ House Cleaner

March 2016 – June 2019

· Clean homes, inspect cleaned homes of other employees, address any customer questions or concerns and sell and schedule cleaning jobs.

· Create schedules, complete and file paperwork, receive and process payments, train employees, complete employee onboarding and complete payroll.

Comcast Call Center- Nashville, TN- Customer Billing Account Executive

September 2014 – February 2016

2 / 3

· Completed calls. Assisted customers with billing questions and concerns, processed payments and adjustments. Made the appropiate upsells and assisted customers with their upgrades.

Target - Hendersonville, TN – Team trainer/ Stocker/ Cashier

December 2011 to August 2014

· Train any new team members, stock shelves, unload merchandise from the work truck, provide customer service, operate the cash register, and process payments.

BAE Bar-B-Que - Norfolk, VA - Cashier/Customer Service

June 2007 to July 2011

· Provide customer service, operate the cash register, process payments, cook clean, and stock for the next business day, and occasionally cater an event.

Education

The Adult Learning Center- Virginia Beach, VA

June 2011

General Studies

Miller- Motte Technical College

July 2020 – September 2021

Certified Medical Billing and Coding Specialist

GPA 3.54

Skills & abilities

• Customer Service

•Multitasking

• Communication

• Organizational Skills

• Data Entry

• MS Office

• Word

• Word Processing

• Typing

• Windows

• Quickbooks

• Receptionist

• Billing

• Filing

• Inventory

3 / 3

• Sales

• Employee Orientation

• Residential Cleaning

• Cash Handling

• Basic Math

• Phone Etiquette

• Documentation review • CPT coding

• Medical terminology

• HIPAA

• Medical Coding

• Medical Billing

• Medical Records

• Anatomy Knowledge

• ICD-9

• ICD-10

• ICD Coding

• HCPCS

• Medicare

• Insurance Verification

• EMR Systems

• Medical Scheduling

• Physiology Knowledge

Extras

Children’s Hospital of the King’s Daughters – Norfolk, VA – Volunteer

June 2005 – July 2010

Help to normalize the hospital environment and minimize stress through play. Play in the activity room as well as with patients at the bedside who can’t come to the activity room. Work with patients of all ages, from infants to teenagers. Help us meet the play needs of more patients. Pulled and filed files, called patients from the waiting room, and took them to their destination.

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