Coordinator

FORTUNATE MACK

Address: **** **** ******, ***********, ******** 20784

Email: **********@*****.***

Computer Literacy: Microsoft Office 365, Salesforce, SharePoint, WhatsApp for Business, ZOOM PROFESSIONAL SUMMARY

Detail-oriented, adept at multitasking in fast-paced environments and highly organized Coordinator with 10+ years of experience implementing programs, volunteer management and coordinating events to support organizational goals. Proven track record of streamlining processes and maintaining effective communication among stakeholders to ensure timely and successful project execution. Demonstrate commitment to promoting belonging, inclusion, and multicultural competence.

KEY SKILLS

● Aids with Research and

proposal writing

● Monitoring & Evaluation

● Coaching and Facilitation

Skills

● Creative and resourceful

● Preparation of written and

oral presentations

● Community Engagement

● Client Relationship

Management

● Experience working with

diverse adults

● Provides supervision and

leadership

WORK EXPERIENCE

Company Scalabrini Centre of Cape Town

Position Skills Training Manager

Period April 2018 to April 2024

Key Responsibilities

● Developing and designing content suitable for job readiness, professional and entrepreneurship development

● Conduct facilitation, trainings of workshops and one on one consultations with beneficiaries to assess skills gaps

● Provide employment support to beneficiaries to assist them to stand a chance in finding work

● Develop and maintain partnerships with training service providers

● Providing awareness to potential employers of the right to work of asylum seekers and refugees.

● Provide supervision, training and mentorship to volunteers, interns and junior staff

● Contribute to report writing for funders

● Strategic planning of the projects in relation to organisations mission and the needs of beneficiaries Company Scalabrini Centre of Cape Town

Position Programme Coordinator

Period September 2017 – April 2018

Key Responsibilities

● Provide administration and coordination support Skills Hub trainings, workshops and courses.

● Implement efficient functioning of various training registration processes

● Oversee creation and issuing of certificates.

● Administer monitoring and evaluation surveys.

● Update and manage client calendar of Skills Training Manager.

● Maintain Salesforce database – correct and up-to-dated (Members and Class registrations).

● Collate and analyse M and E Survey for trends and issues.

● Managing student registration payments received (i.e. receiving, capturing, and deposits) FORTUNATE MACK

Address: 3819 64th Avenue, Hyattsville, Maryland 20784 Email: **********@*****.***

Computer Literacy: Microsoft Office 365, Salesforce, SharePoint, WhatsApp for Business, ZOOM

● Compile payment requisitions for project purchases.

● Coordinate and carry out client communications (face-to-face, WhatsApp, SMSs and email), and respond to client queries.

Company IC Growth Group

Position Programme Manager

Period December 2016 – June 2017

Key Responsibilities

● Organisation and coordination of the executive education programs

● Maintaining training calendar

● Liaising with students and lecturers

● Compilation of course material

● Management of client data, office staff and general running of the office

● Conduct research and administering mail shots and marketing campaigns

● Assisting with design and technology for flyers and emails Company Connemara Consulting

Position Client Service and Project Coordinator

Period July 2010 – October 2016

Key Responsibilities

● Design and update the Discovery Software Training Manual

● Training accredited practitioners and administrators to use the Discovery System

● Follow up on new business leads and initiate selling process

● Conduct research for proposals

● Design, edit and update workbooks and PowerPoint presentations

● Writing client feedback reports with recommendations on improvements and support for workshop delegates

● Coordination of training calendar, travel arrangements and facilitator bookings

● Sourcing and vetting suppliers to manufacture experiential material

● Preparing and collating information for billing. Coordination with finance to make payments to clients Company Insights Learning and Development SA (Pty) Ltd Position Office and Client Support Coordinator

Period December 2007 – June 2010

Key Responsibilities

● Scheduling client meetings, facilitators and facilitator diary management

● Preparation of training materials and logistical support

● Follow up after workshop with client and facilitators with regard to customer satisfaction

● Consult with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy

● Organise quarterly client networking events and workshops EDUCATION AND TRAINING

Qualifications / Courses Institution Year Completed BComm Business Management University of South Africa 150 hours Advanced TEFL / TESOL Certificate TEFL Universal Dec 2021 – Jan 2022 A Level Mabvuku High School 1999 - 2000

FORTUNATE MACK

Address: 3819 64th Avenue, Hyattsville, Maryland 20784 Email: **********@*****.***

Computer Literacy: Microsoft Office 365, Salesforce, SharePoint, WhatsApp for Business, ZOOM O level Tafara High 1 School 1995 - 1998

REFERENCES

1. Hylton Bergh (Employment Access Programme Manager- The Scalabrini Centre of Cape Town) - 082-***-**** 2. Christo Stoop (Operations Manager - Connemara Consulting) - 076-***-**** 3. Anthea Boehmke (Manager – Insights) - 082-***-**** 4. Grant Sieff (Director - IC Growth Group) - 083-***-****

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