Business Analyst Information Systems

Elaha Shadan

703-***-**** ************@*****.*** Alexandria, VA

PROFESSIONAL SUMMARY

* ***** *********** ************ ** requirements gathering, business/system/process design, and automation testing with a bachelor's degree in Information Systems and Operations Management, seeking an opportunity in a fast paced collaborative environment to implement system and process improvements. Experience working in Agile development and on enterprise-scale IT projects is a plus. Skilled in functioning independently and contributing to cross-functional teams to gather and analyze requirements, design, and execute automated testing.

WORK EXPERIENCE

eSolutionsFirst Jan. 2022 – Present

Business Analyst Reston, VA

• Develop technical expertise in the delivery lifecycle by serving as a liaison to the business community and technical team, contributing to a 20% reduction in project delivery time.

• Improve business requirements and efficiency through data analytics using Microsoft Excel, resulting in a 15% increase in productivity.

• Resolve client requests and provide technical solutions using JIRA, resulting in a 95% client satisfaction rate.

• Gather business rules and attended client meetings to gain an in-depth understanding of customer's business strategy, processes, and services.

• Document test results and prepare reports using basic SQL queries, providing valuable insights regarding the status of projects and team performance, leading to a 25% improvement in reporting accuracy.

• Create and strengthen client relationships by understanding their needs and effectively communicating technical solutions, fostering long-term partnerships.

• Created Power BI dashboards and reports to visualize key performance metrics, improving decision-making and providing actionable insights for stakeholders.

• Regularly refreshed Power BI reports and managed data connections to ensure stakeholders had access to real-time insights, maintaining report accuracy and relevance. eSolutionsFirst Oct. 2021 – Jan. 2022

Intern Reston, VA

• Collaborated with cross-functional teams to understand the client’s business processes and provide data driven recommendations.

• Assisted with creating and maintaining detailed reports and dashboards to monitor the client’s business performance resulting in a 12% improvement in data visibility.

• Assisted in planning and designing the client’s business processes based on data collected and trends within their business process.

• Performed unit and integrated testing with the client including developing and executing test scripts to ensure proper system functionality.

EDUCATION

George Mason University Information Systems and Operations Management Fairfax, VA CERTIFICATIONS

AWS Partner: Accreditation (Technical) Data Camp: Working with Data in the Tidyverse SKILLS & LEARNING EXPERIENCES

Software: Microsoft Office Suite 365, SharePoint, JIRA, Confluence Programming: HTML, SQL, Tableau, PowerBI

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