United States Health Insurance
Resume:
John Clark
Telephone Specialist
Cropwell, Alabama, United States
*******.****@*****.***
WORK EXPERIENCE
June 2019-December 2022
Telephone Specialist
Dial America
Cropwell, Alabama, United States
I was called upon the switch campaigns as business customers came and went. The job required me to be adaptable and learn new vital information quickly. Tasks included signing up health insurance customers, proxy solicitation, customer service, and appointment setting. Frequently the job required me to research information while on the phone with callers. September 2009-December 2019
Senior Resolution Specialist
Walgreens CPO
United States
I advance from Retail Resolution Specialist to Senior Specialty Resolution Specialist. The job involved troubleshooting problems that were mostly a result of miscommunications between local stores, physicians offices, patients, and health insurance companies. Additionally, I learned to make decisions quickly while researching complicated insurance procedures. I accomplish all of the above while dealing with frustrated callers. February 2002-January 2010
Ticket Sales Agent
Universal Studios
United States
excelled in up selling and received multiple awards for my up selling. The work was fast paced and required handling thousands of dollars in cash efficiently. Along with interacting with customers for example, resolving problems and keeping them excited about their Universal Studios experience, September 1999-January 2009
Timeshare Resort Sales
Established rapport with clients of international origins. Demonstrated reflective listening and sales technics through a 90 minute presentation. Serviced clients regularly after their purchase, generating referral business Maintained gainful relations with corresponding businesses
EDUCATION
-1970
B.S. Horticulture
Auburn University
Auburn, Alabama, United States
Auburn University - Bachelors Degree Graduated 1970-01-01
• Horticulture
SKILLS
Customer Support/Service Identify Issues Health Insurance Retail Up-Selling Sales Campaigns Medical Office Insurance Problem Solving Skills Customer Relations LANGUAGES
English - Intermediate
EXTRACURRICULARS
Photography
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