Operations Audit Officer-previous job

KIMBERLY CALIFF

*** ******* ****** **, ********, GA, 31024-7125, US 478-***-**** *********@*****.*** PROFESSIONAL SUMMARY

Looking forward to taking on a new challenge with a successful team. Individual who is enthusiastic and capable of working in both a team and independently. Expertise in regulatory requirements and best practices for keeping systems up to date and compliant. Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. With hands-on experience, eager to learn new skills and advance knowledge. Detail-oriented professional looking for a new challenge in a fast-paced environment with a growing company. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Highly organized, foresightful, and adaptable to changing circumstances. SKILLS

EDUCATION

High School Georgia Military College and Prep School (GMC) Milledgeville, GA After high school, I attended Georgia College of Milledgeville, GA for a period of three years. WORK HISTORY

Banking Operations Specialist August 1997 to April 2020 Truist (Formally Branch Banking & Trust) Milledgeville, GA Collaborated with regulatory representatives within the company to ensure that accurate filings were completed, and that compliance was maintained. Increased employee productivity by managing inter-team conflict resolution, yearly performance reviews, hiring (including reviewing candidates, interviewing, and on-boarding for newly hired employee) and terminating processes, training initiatives, scheduling, time and attendance, and payroll. Increased branch revenue by streamlining daily operations. Created operational and risk reports with financial metrics to assist management in making informed decisions. Coached employees for referral purposes to evolve into sales within the branch. Oversee general operations of the branches:

-Charge offs, overdrafts, facility issues, working closely with local law enforcement, any type of employee issue dealing with policies and procedures, conducted monthly/quarterly/semi- annual/annual audits to ensure that all branches were in compliance (audits included were cash counts, official checks/money orders, traveler's express checks, forms within branches, collateral for loans, security review-including checking security devices, safe deposit box, daily reports, night depository, all logs kept for dual control, evacuation drills, and branch recovery for disaster training.

-Responsible for making sure that bills were paid for all assigned branches.

-Opened a new branch October 2006-opened operationally sound. Communications

MS Office (Word/Excel/PowerPoint)

Excels in team leadership

Administrative support

Security systems

Oversee security: designated security officer for branches. Conducted security meetings quarterly. Distributed security information daily to ensure all branch employees comply with the proper security procedures.

Conducted training on all cash aspects of a branch along with daily training for all other banking needs with all employees of the assigned branches. Travelled to various locations to conduct audits to ensure that each branch and employee was complying. Manager:

Lendmark Financial Services (sub of BB&T) Milledgeville & Columbus, GA This company was a subsidiary of BB&T. The actual start date was Aug 1997. I was able to keep my time with the company being a subsidiary. Started off as a CSR (taking loan payments and processing loans). Milledgeville, GA Completed the managers training program and was given the assistant manager's position. Traveled to different branches training new staff on current procedures on current company after buy out of previous companies. Moved to Columbus, GA and managed branch which also included general operations-checking files to make sure of accuracy and in compliance, loan approvals for the branch and participated in past due collections. Made sales calls to potential clients for sales finance. Transferred on to the bank side April 2003 and took the position of Banking Operations Specialist until April 2020. Assistant Manager: July 1994 to August 1997

Walmart Vision & Glasses Milledgeville, GA

Surpassed sales targets and met business objectives by motivating employees and promoting targeted products. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Keep track of all transactions each day and generate invoices and reports for the manager. Educated new patients on the products from the vision center to include contact lenses and glasses. Assisted the Optometrist in the pretests for the appointments. ACCOMPLISHMENTS

Won various awards throughout the years of previous employer.

-Received Special Recognition on several occasions, employee of the quarter on several occasions, Special Recognition Award RAC Consumer Merger, Special Recognition Award Rose Shanis Merger, and Olympian Award winner on several occasions throughout the history of previous employer. ADDITIONAL INFORMATION

I decided to leave a great company after 23 years to raise my twin girls. With them in school since 2023, I’m now looking to restart my career. I’m a dedicated Team player who values collaboration and flexibility and I’m interested in a remote role.