Customer Support Service

Ahmed Mosbah

MUSCAT, OMAN

+968********

**************@*******.***

LinkedIn Profile

Summary

Customer Support Specialist Functional Consultant ERP Analyst NOC 21222

Experienced professional with expertise in ERP systems, customer service, and technical consulting. Skilled in system customization, user training, and process optimization. Proven ability to transform sales processes using CRM tools and deliver measurable business results.

Key Skills

• ERP Systems (Odoo)

• CRM Implementation & Management

• Customer Support & Troubleshooting

• Sales Process Optimization

• Technical Consulting & Integration

• Training & Documentation

• Business Process Analysis

Work Experience

Odoo Functional Consultant

Fusion Systems Oman

Dec 2023 – Present

• Customize and integrate Odoo ERP systems by gathering client requirements and developing tailored solutions using Python.

• Deploy systems, train users, and provide ongoing technical support.

• Collaborate with cross-functional teams to optimize workflows and resolve technical issues.

Customer Service and User Technical Support

Dew Drops Oman

Sep 2020 – Nov 2023

• Led the transition from informal sales methods to a structured CRM system.

• Integrated WhatsApp and SMS as sales channels; planned integration of Facebook and Google Ads.

• Provided customer support and technical troubleshooting to enhance user satisfaction.

Business Account Manager

Unique Centers Oman

May 2019 – Jul 2019

• Managed B2B telecom sales for OOREDOO.

• Exceeded monthly sales targets from the first month. Sales Representative

Almusbah Telecom Company, Saudi Arabia

Apr 2013 – Jun 2018

• Ranked the branch among the top 3 Mobily telecom franchises within 3 years.

• Boosted M-pay device sales from 20 to 125 units in 2017.

• Achieved highest sales status in 2018, increasing sales from SAR 22,000 to SAR 250,000 (1036.36% growth).

Education

Bachelor’s degree in computer science

University of Science and Technology, Sudan

Jul 2006

Certifications

• Responsive Web Design Developer Certification

freeCodeCamp, Sep 2023

• First Aid Certificate

edraak.org, Jul 2024

Languages

• English: Advanced

• Arabic: Native

Awards

• Certificate of Appreciation

Mobily Telecom, Aug 2015

• Certificate of Appreciation

Mobily Telecom, Mar 2016

Volunteer Experience

Farm Volunteer

Hasan Bashir Farm

Sep 2018 – Oct 2018

• Planted, cultivated, fertilized, and irrigated crops.

• Assisted with livestock breeding and care.

• Operated and maintained farming equipment and tools.

• Maintained detailed logs of farm activities and ensured timely product deliveries.

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