Front Desk Receptionist
Resume:
Melinda Morin
El Portal, FL *****
*******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
SHERRY FRONTENAC HOTEL-Miami Beach, FL
June 2023 to Present
Front Desk Lead Agent
UMA House by Yurbban-Miami Beach, FL
December 2023 to August 2024
Front Desk Supervisor
Uma House By Yurbban-Miami Beach, FL
March 2022 to December 2023
• Administer and monitor all staff performance.
• Train, supervise and support office staff
• Monitor inventory of front desk supplies
• Prepare weekly schedule
• Participate in pre shift meetings and prepare reports for all staff
• Reply to reviews
• Assist guest with concerns and complaints
• Place supply orders when necessary
• Reply to emails
Front Desk Receptionist
Tradewinds Apartment Hotel-Miami Beach, FL
July 2023 to November 2023
• Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key.
• Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in. Alerted dispatch bell staff or valet staff as needed.
• Provided guests with information on hotel’s services and directions to resort’s key attractions.
• Responded to queries on amenities, rates, room availability, promos, perks and other services.
• Processed guests’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout.
• Greet guests as they arrive and ask if guests have a prior booking.
• Handle guest check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Take reservations over the telephone, through emails, and in person.
• Assisted guests with all questions and concerns.
• Welcome and greet guests with a smile and in a warm manner. Front Desk Interim Manager
Uma House By Yurbban-Miami Beach, FL
September 2022 to December 2022
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Weekly Cash Reports
• Attending weekly leadership meetings
• Creating front desk standard operating procedures Front Desk Receptionist
Tradewinds Apartment Hotel-Miami Beach, FL
July 2022 to November 2022
• Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key.
• Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in. Alerted dispatch bell staff or valet staff as needed.
• Provided guests with information on hotel’s services and directions to resort’s key attractions.
• Responded to queries on amenities, rates, room availability, promos, perks and other services.
• Processed guests’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout.
• Greet guests as they arrive and ask if guests have a prior booking.
• Handle guest check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Take reservations over the telephone, through emails, and in person.
• Assisted guests with all questions and concerns.
• Welcome and greet guests with a smile and in a warm manner. Front Desk Supervisor
Redbury Hotel-Miami Beach, FL
June 2021 to March 2022
• Administer and monitor all staff performance.
• Train, supervise and support office staff
• Monitor inventory of front desk supplies
• Prepare weekly schedule
• Participate in pre shift meetings and prepare reports for all staff for everyday schedule.
• Reply to reviews
• Assist guest with concerns and complaints
• Place supply orders when necessary
• Reply to emails
Front Desk Agent
Redbury Hotel-Miami, FL
September 2020 to June 2021
• Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key.
• Coordinated with Housekeeping to follow up on preparation of room prior to scheduled check-in. Alerted dispatch bell staff or valet staff as needed.
• Provided guests with information on hotel’s services and directions to resort’s key attractions.
• Responded to queries on amenities, rates, room availability, promos, perks and other services.
• Processed guests’ payments – cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout.
• Greet guests as they arrive and ask if guests have a prior booking.
• Handle guest check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Take reservations over the telephone, through emails, and in person.
• Assisted guests with all questions and concerns.
• Welcome and greet guests with a smile and in a warm manner. Assistant Cook
Merkus kitchen-Miami, FL
June 2020 to October 2020
• Prep and prepared meals
• Systematically tasted and smelled all prepared dishes, observed color, texture and garnishes.
• Assisted kitchen staff in producing meals for customers and events.
• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
• Store food in designated containers and storage areas to prevent spoilage.
• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
• Take and record temperature of food and food storage areas such as refrigerators and freezers.
• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
• Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
• Portion and wrap the food, or place it directly on plates for service to patrons. Customer Service Representative
City of Miami-Miami, FL
June 2020 to September 2020
• Follow the processes of the client program and perform all task in a courteous and professional manner
• Respond effectively to all forms of inbound and outbound contacts and respond to questions
• in specific instance, refers callers to the appropriate supervisor, county or state agency representatives
• Listen to contacts, understand their needs and resolve issues
• Follow all required scripts, policies and procedures
• Utilize knowledge base and training to answer customer questions accurately
• Addressed customer courteously using suitable methods and problem-solving skills Assistant Bookkeeper
Naomi's Garden Restaurant and Lounge-Miami, FL
January 2019 to June 2020
• Date entry of projects, customers and prices into customer database
• Checked documents for correct entry, mathematical accuracy and proper codes.
• Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
• Managed and responded to all corresponded and inquires from customers and vendors. Inventory Associate
Naomis Garden Restaurant and Lounge-Miami, FL
January 2019 to June 2020
• Maintain supplier price lists and availability
• Review and resolve item issues causing purchase order failures
• Provide assistance and support; maintains a positive and professional working environment
• Maintain accuracy of inventories.
• Determine status of inventory; back to vendor, back to floor, or back to dealer
• Confer or correspond with appropriate person(s) to rectify problems, such as damages, shortages. Shift Leader
Naomi's Garden Restaurant & Lounge-Miami, FL
January 2019 to June 2020
Dispatcher/Customer Service Representative
Naomi's Garden Restaurant and Lounge-Miami, FL
January 2018 to June 2020
• Prepared customers meals to be delivered or picked up
• Double checked every meal deliveries before meal exits building.
• Help customer decide which meal they'd like to have.
• Updated meal availability on Uber, Door dash, Postmates and restaurant personal website.
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions Server/Cashier
Naomi's Garden Restaurant & Lounge-Miami, FL
January 2018 to June 2020
Restaurant Waitress
O'King Grill Restaurant-Miami, FL
January 2018 to April 2018
Kids Camp Counselor
FMCCC-Miami, FL
June 2017 to August 2017
Education
Associate in Business
Dade Community College - Miami, FL
January 2020 to Present
High school diploma in Technology
iTech @ Miami's Mega Technology Magnet High School - Miami, FL August 2015 to June 2019
Skills
• Bilingual
• Bookkeeping
• Quickbooks
• Communications
• Restaurant Experience
• Time Management
• Event Planning
• Front Desk (2 years)
• Guest Services
• Catering
• Guest Relations Experience
• Serving Experience
• Customer Service (6 years)
• Data Entry (1 year)
• Hotel experience (2 years)
• Computer skills
• Cooking
• Office Management
• Microsoft Powerpoint
• Microsoft Excel (2 years)
• Supervising experience (2 years)
• Haitian Creole (10+ years)
• Guest services (6 years)
• Hotel experience (2 years)
• Night audit (Less than 1 year)
• ArcGIS
• GIS
• Room master pms (2 years)
• ASI PMS (Less than 1 year)
• Guest services
• Hotel experience
• Guest relations
• Hospitality
• Front desk
• Customer service
• Restaurant experience
• Cash register
• Supervising experience
• Cash handling
• Serving
• Shift management
• Google Docs
• Office management
• Leadership
• Cooking
• Bookkeeping
• Live chat
• Accounting
• Payroll
• QuickBooks
• Microsoft Access
• GIS
• ArcGIS
• HMS Software (1 year)
Languages
• Spanish - Beginner
• Haitian Creole - Fluent
• French - Beginner
Certifications and Licenses
Geospatial Informational System
Present
A geographic information system (GIS) is a system that creates, manages, analyzes, and maps all types of data. GIS connects data to a map, integrating location data (where things are) with all types of descriptive information (what things are like there). This provides a foundation for mapping and analysis that is used in science and almost every industry. GIS helps users understand patterns, relationships, and geographic context. The benefits include improved communication and efficiency as well as better management and decision making.
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Proficient
September 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
July 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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