Customer Service Business Development
Resume:
Richard Mikhail
Sales & Customer Service Professional
*******@*****.*** • 619-***-****
LinkedIn URL • La Mesa, CA, 91941, US
Growth-focused and customer-centric professional with comprehensive experience in sales and customer service. Proven leading and training teams, exceeding sales targets, prospecting new potential clients, negotiating contracts, directing and delivering projects, managing accounts, and streamlining business operations. Excel at improving sales and maximizing business development efforts to optimize fiscal performance. Adept at delivering exceptional level of customer service to ensure client satisfaction and long-term retention. Strong communication (written & verbal) and negotiation skills with innate ability to build enduring rapports with customers, senior management, and staff, accomplishing challenging business goals. Areas of Expertise
Sales Operations
Team Leadership/Coordination
New Business Development
Project Management
Business & Revenue Growth
Cost Reduction & Containment
Contract Negotiation & Review
Account Management
Relationship Building
Staff Training & Coaching
Client Satisfaction & Retention
Exceptional Customer Service
Professional Experience
R Mikhail Consulting July 2014 – Present
● Secured short-term logistics consulting contracts with Coca-Cola, Northrop Grumman, and R.Sax Inc., facilitated 3 shipments of pre Columbian art from Mexico for The Met as well as a few others. AAA Logistics, San Diego, CA Jan 2001 – June 2014
President / CEO
Developed and oversaw overall company’s operations, including logistics, international shipping, HR, accounts payable and receivable, crating, customs, and customer service and support, securing sustainable organizational growth. Negotiated contracts and instructed crating and packaging certification classes.
● Established and managed company with $5K startup capital, growing company to worth $10M gross profit.
● Directed and organized over 220 personnel to ensure seamless working operations.
● Established and led trade show division, achieving first-rate outcomes while generating $500K+ in annual gross, improving profitability and financial performance of the business. XT2000, Santee, CA July 2010 – Dec 2012
COO
Enhanced the impact of professional trainings by reorganizing training program. Excelled at developing and initiating SOP manual to provide detailed instructions regarding the day-to-day tasks and functions. Delivered leadership to overall Page 2 2
personnel, including R&D to meet overall job protocols. Tactfully negotiated contracts with retail outlets and end users by leveraging exceptional communication skills.
● Secured promotion to COO from Operations Manager for exhibiting exceptional performance.
● Increased sales by 37% by uncovering and capturing new business opportunities.
● Recognized for expanding customer base by 18% through the building of highly empathetic relationships with clients.
● Slashed cost of goods by 26% utilizing tactful renegotiation with suppliers. Additional Experience
VP / General Manager
Import Export International, San Diego, CA
Logistics Manager
Siemens, Riyadh, Saudi Arabia
Service Advisor
Quality Chevrolet, Escondido, CA
Vehicle Sales
Team Nissan, Carlsbad, CA
US Army Experience
Hospital Administrative Commander
o Promoted to SFC, E7 in 6years.
o Selected for Officer Candidate Boot Strap Program. o Completed MBA and promoted to 1st Lieutenant, O2 in 1976. o Performed Duties as Medical Service Officer including command of 3 units. o Final assignment as liaison to US Naval Hospital and U.S. Consulates in Mexico. o Retired Lieutenant Colonel, 05
Education
MBA in Business Management
University of Maryland, Wiesbaden, Germany
Robert H. Smith School of Business,
College Park, Maryland
Bachelor of Science in Bio-Chemistry
Double major
Graduated Cum Laude
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