Operations Manager Food Service

MICHELLE MENDELLO

Summerville South Carolina ****3 201-***-**** *********@*******.***

SUMMARY

Result-driven operations manager with 25+ years of experience in driving profitable growth in the food service industry. Passionate about building and motivating teams that use comradery to achieve success and profit. Proven track record of implementing ownership strategies.

SKILLS

● Maintaining financial records

● Interviewing and hiring

management

● Employee onboarding and training

● Budgeting

● Conducting performance

appraisals

● Scheduling

● Employee mentorship and

counseling

● Holding staff meetings

● Completing and reporting payroll

● Food production and supervision

● Ordering and vendor relations

● Maintaining service standards

● Inventory management and

forecasting

● High standard for sanitary

conditions

● Maintain safe environments for

employees and customers

● Maintain records for compliance

with federal, state, and local

regulations

● Valid Serve Safe Certificate

PROFESSIONAL EXPERIENCE

Compass Flik, Charleston, SC

Director of Dining Services 2024-Present

● Experienced leader in overseeing the daily operations of dining facilities including menu development, staff management and budget control.

● Skilled in ensuring high standards of food, quality, safety, and customer satisfaction while maintaining compliance with health regulations.

● Proven ability to streamline operations, implement cost, saving initiatives and enhance the dining experience through innovative solutions.

● Strong background in vendor management and staff training, and strategic planning to improve services, efficiency, sustainability, and overall dining offerings.

● Adept at collaborating with clients to align dining services with the organization’s goals.

Culinart, Mahwah, NJ

Assistant Director, Compass U.S.A.2018-Present

● Monitor daily operations of corporate food service accounts spanning multiple departments including café, catering, and Starbucks coffee shop.

● Implement data and financials in order to create the quarterly business review for the company and run accurate account subsidies.

● Manage, hire and train 35-person staff. Implemented a new hire program that incorporates training initiatives while resolving problems and process related documents.

● Use problem-solving skills to maintain smooth operation in the café and support staff through challenges.

● Generate daily sales summary reports and transfer information to Culinart system to ensure an accurate financial database for daily, weekly, monthly, and yearly P&L. Leverage this information to calculate a budget.

● Perform comparables to identify areas for growth and benchmark our performance to other Culinart locations. Ensure the implementation of Culinart monthly promotions to maximize potential sales.

● Conceptualize and implement variable and exciting food service menus to enhance customer satisfaction.

● Ensure proper merchandising of food and facilities.

● Supervise catering events which exceed $1.3 million in yearly revenue. Panera Bread, Northvale, NJ

General Manager 2016-2018

District Hiring Manager 2014-2016

Assistant General Manager 2014

● Hire as Assistant General Manager to support GM at local cafe.

● From 2014-2016, worked as District Hiring Manager responsible for 7 cafes. Utilized company policies and strategies to hire and train personnel.

● Promoted to GM and managed a staff of 50 and a café that generated nearly

$3 million a year in gross sales.

● Headed all facets of the operation including inventory, P&L, forecasting scheduling, and all hiring.

● Maintained an audit ready facility and ensured proper safety and food handling.

● Rolled out new operations for the company, including 2.0 practices and delivery.

● Oversaw a major renovation of the restaurant.

Barnes & Noble Booksellers, West Nyack, NY

Café Manager 2009-2013

● Oversaw the daily operations of the café.

● Recruited, trained, and hired staff.

● Fostered an environment that is both employee and customer centric.

● Focused on team development to maximize sales and productivity with heavy emphasis on providing outstanding customer service.

● Ensured health codes and safety standards.

● Conducted inventory and cost control.

● Monitored budget and P&L reports.

South Central Station Café and Bakery

General Manager and Operations 2005-2009

● Responsible for the day-to-day functions of the café including accounts receivable, accounts payable, staffing, marketing, sales, inventory control, and purchasing.

● Planned menu, executed forecasting, and participated in food prep for storefront, private catering and school lunches.

Diedrich Coffee Company, Irvine, CA

General Manager 1995-1997

● Responsible for overall functions of the store including accounts receivable, accounts payable, staffing and training, marketing, sales, inventory control, and purchasing.

Marriott Hotel, Newport Beach, CA

Food and Beverage Purchasing Manager 1992-1995

Banquet Assistant 1990-1992

● Responsibilities included overseeing procurement, inventory control and vendor relations.

● Reduced beverage cost by 7%.

● Promoted to Food and Beverage Purchasing Manager in 1992 with increased responsibilities for forecasting and inventory management.

● As Banquet Assistant, supervised 70 employees and oversaw catering events.

● Prepared billing for banquet department and acted as catering liaison. Hotel De La Paix, Geneva, Switzerland

Assistant Souse Chef 1989-1990

● Assisted guests at front desk reservations. Performed subsequent billing processes.

● Served as restaurant hostess and cashier.

Hyatt Continental Hotel, Montreux, Switzerland

Chef entre mit 1989

● Assisted Souse Chef with entrée accompaniments.

● Supported output of kitchen to restaurant, grill, banquet hall and room service.

EDUCATION

University of New Haven New Haven, CT

Bachelor of Science, Hotel Restaurant Management 1990 Institute Hotel Consult Cesar Ritz College Le Bouveret, Switzerland Diploma Hotel Restaurant Management 1990

Bergen Community College Paramus, NJ

AAS Hotel Restaurant Management 1986

Northern Valley Regional High School at Old Tappan Old Tappan, NJ High School Diploma 1983

RELEVANT EXPERIENCE

● Substitute teacher - Northern Valley Regional High School at Old Tappan; Northern Valley Regional High School at Demarest; Harrington Park Elementary School; Harrington Park PDO; Holy Family School

● Paraprofessional - Northern Valley Regional High School at Old Tappan

● Harrington Park Brownie/Girl Scout Leader

● Harrington Park Softball Coach

● Hotel Consult Student Committee - Secretary and Committee Member

● University of New Haven Club Management Association - Committee Member

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